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The latest News and Information on IT Service Management, Service Desk and related technologies.
Now Platform San Diego release stays true to our innovative roots
I fell in love with San Diego on my first visit in 1996. I could imagine calling it home. A laid-back lifestyle, an amazingly diverse community, sea breezes—what else could a systems engineer from gray England want? Back then, San Diego wasn’t exactly a hub of innovative technology. So, when Fred Luddy founded ServiceNow in San Diego, he forged a new path. In fact, he was ahead of his time in many ways.
Welcome to the Now Platform San Diego release!
The world of work is changing faster than ever, but one thing remains the same: When technology unleashes human creativity and passion, everyone benefits. In this spirit, I’m proud to introduce the Now Platform® San Diego release, available today. The San Diego release features advanced hyperautomation capabilities and a sleek, intuitive design.
Consequences of Asset Thefts in an Organization
Imagine while the maintenance team working on some work order and they require a specific type of equipment, but they do not find it. Now the work is halted, and everyone has started looking for this required equipment. But they do not find it. These types of scenarios are quite common in all sectors. Now either asset theft occurred, or someone placed an asset in the wrong place.
Small Business Development Center Software (SBDC) (5 Essential Software Solutions)
Are you running a local Small Business Development Center (SBDC)? There has never been a better time to embrace the potential of cloud technology solutions. To successfully provide small business owners and entrepreneurs with the skills and resources they need to succeed, you must have access to robust cloud solutions to accelerate your operations. In this turbulent economic environment, it’s never been more important for entrepreneurs and small business owners to have a local SBDC.
What Is Site Reliability Engineering (SRE)? The SRE Role Explained
Historically, there was a clear delineation between what system administrators (SysAdmins) do and what application developers are responsible for in IT organizations. In recent years—especially in organizations focused on software development—these worlds have come together as IT operations and development teams adopt DevOps practices. The concept of site reliability engineering (SRE) was first introduced by a much-discussed book titled Site Reliability Engineering from Google.
What to Look For in Configuration and Change Management Tools?
In an industry already loaded with jargon, it's easy to feel overwhelmed. If you've never heard of Configuration and Change Management (CCM), you might be wondering: Is it the same as run-of-the-mill change management? Is it a combination of the dual concepts of change management and configuration management? A new, third thing entirely? Our guide will help you navigate these troubled waters with ease.
The growing interoperability between workspace management and ITSM
As economies gradually open up, it is becoming clearer that the hybrid work model is here to stay for increasingly more organizations. This has increased the need for cross-departmental collaboration between IT and the facilities team. During pre-pandemic times, IT teams in several organizations relied on the facilities team to maintain the upkeep of workplace assets such as printers, projectors, and monitors.
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ServiceNow Alternatives (FAQs 2021)
There's no shortage of ServiceNow alternatives on the market for your business to explore. As service-focused organizations look for ways to optimize workflows, leveraging a sophisticated workflow automation solution is a strategic move. This could be the difference between good and exceptional customer experiences. ServiceNow isn't the only answer to automation. If ServiceNow isn't working for you, there are other workflow automation solutions that are capable of streamlining your operations.
Described Asset Tracking Best Practices in an Organization
Organizations provide costly equipment to their employees so that they do their work more efficiently. These assets have parts that are costly as well. These costly pieces of equipment need to be maintained regularly otherwise machine performance and efficiency will decrease and parts of the machine will stop working and you will need to replace those parts. This entire process will be costly! That is why you need to keep track of assets and proper asset tracking is essential.