Cookdown

Maidenhead, UK
2019
Mar 25, 2021   |  By Charlotte Wyld
Businesses of today are faced with an extensive list of technical solutions, both on-prem and in the cloud, with which to manage their business services and systems. As the complexity of IT infrastructures increases so does a business’s ability to maintain service levels. If new systems and processes are not aligned and synchronized across a business, it can result in a lack of visibility, which can negatively impact critical services.
Mar 8, 2021   |  By Charlotte Wyld
Connecting Microsoft SCOM and ServiceNow is a no-brainer! If you want to synchronize your alerts with your incidents, view issues in real-time, and generally make your life easier then why wouldn’t you! But, we know not everyone is tech-savvy enough to develop these solutions themselves, so we’ve written this blog to give you a helping hand. So, if you want to give it a go and build your own integration tool, then here’s how to get started.
Feb 23, 2021   |  By Charlotte Wyld
If you work with Microsoft System Center Operations Manager (SCOM) and ServiceNow then you will be familiar with the fear of missing a critical infrastructure alert! But fear no more, we have just the ticket! Imagine if you could get these two tools working together, to fully synchronize your alerts and incidents for the lifetime of an issue – you’d be living the ITSM dream, right! So, here are our top four methods for making this dream a reality.
Feb 12, 2021   |  By Charlotte Wyld
Firstly, let’s look at why it is so valuable to integrate SCOM and ServiceNow. There are lots of tools available to help you integrate SCOM and ServiceNow. So, the next step is to understand which one will provide your business with the best solution. To help you work through this decision we recommend you ask yourself the following questions.
Feb 12, 2021   |  By Charlotte Wyld
Before talking about integration, let’s take a look at your non-automated Service Management processes. There isn’t a right or wrong answer as this varies based on your needs, think through the below questions to get a perspective on how tasks flow within your company today.
Feb 1, 2021   |  By Charlotte Wyld
ServiceNow is one of the leading providers of IT Operations Management (ITOM) solutions, with a broad range of packages, designed to scale with your business as it grows. However, it can be a complex process understanding which solutions will be the best investment for your IT Operations, now and in the future.
Jan 21, 2021   |  By Bruce Cullen
Did you catch our recent webinar on how PowerBI makes it possible to visualize override sprawl in SCOM with Sankey Diagrams and want to give our Sankey diagrams a go yourself? You are in the right place. Before you dive in, take a look at our blog explaining the “why” to using Sankey PowerBI diagrams to see your overrides, and how to take action based on what you see here.
Jan 13, 2021   |  By Charlotte Wyld
Networks always start off small and simple, but over time they can become increasingly complex. You start with a small network consisting of a simple Virtual Local Area Network (VLAN) with broad connectivity. However, once your security team get involved and add DMZs, routers, firewalls, etc you will find it hard to keep track of the intricate web you have created to support your business network.
Jan 13, 2021   |  By Charlotte Wyld
A Configuration Management Database (CMDB) is critical in supporting services such as Incidents and Change & Asset Management. Most companies dream of having a beautifully populated CMDB, but struggle with how to make this a reality as the process can be quite daunting! But never fear there are loads of tools you can buy to do just this! Typically, there are three types of solutions designed to populate your CMDB, these are either agent-based, scanner, or integration style tools.
Jan 6, 2021   |  By Bruce Cullen
Picture this scenario - the final SQL 2008 server is decommissioned and all replacement SQL servers are monitored using the SQL version agnostic MP - finally! But, before cracking open the bubbly, you will want to pull out the MPs relating to SQL 2008 from SCOM. Easy…? Just delete them from the console… wrong!
Mar 30, 2021   |  By Cookdown
It can be hard to move tuning between Management Groups when implementing a side-by-side upgrade, especially when you have an old chaotic Management Group where overrides aren't always stored in logical places. In this video, we show you how Easy Tune Enterprise can help with this migration process by capturing effective overrides from wherever they are stored (as CSV files) and then using Easy Tune to apply these to your new SCOM Management Group.
Mar 30, 2021   |  By Cookdown
It can be hard to move tuning between Management Groups when implementing a side-by-side upgrade, especially when you have an old chaotic Management Group where overrides aren't always stored in logical places. In this video, we show you how Easy Tune Enterprise can help with this migration process by capturing effective overrides from wherever they are stored (as CSV files) and then using Easy Tune to apply these to your new SCOM Management Group.
Mar 24, 2021   |  By Cookdown
Find out how to use PowerShell and REST APIs to integrate SCOM alerts into ServiceNow. In this webinar, we'll take you through building your own SCOM connector for ServiceNow using Powershell to send SCOM alerts to the Incident table. This DIY guide illustrates how to get alerts out of SCOM to your cloud platforms, therefore you can apply these principles to any similar system.
Jan 22, 2021   |  By Cookdown
Have you ever wondered where all your SCOM overrides are stored? Want to easily find the source and target of each override? In this webinar, we showcase our new PowerBI based tool, designed to turn your override spaghetti into orderly overrides. Using our Microsft PowerBI Sankey Diagrams you can easily see your override MPs scope and destination, enabling you to visualize and then take control of your overrides with Easy Tune, our free alert tuning solution.
Dec 29, 2020   |  By Cookdown
An introduction to the Cookdown SCOM Connector for ServiceNow, complete with demos of each product.
Dec 3, 2020   |  By Cookdown
Find out how Cookdown Alert Sync automatically correlates SCOM alerts when a server goes down and what happens when that server returns to its Full Health State.
Dec 3, 2020   |  By Cookdown
Alert Sync is part of the SCOM connector for ServiceNow suite from Cookdown; it converts critical Microsoft SCOM alerts into actionable ServiceNow incidents using real-time, two-way synchronization - see the latest version in action in this video.
Dec 3, 2020   |  By Cookdown
Cookdown Alert Sync 2.0 is our largest release yet with server down alert correlation, automatic Incident resolution and fewer scripts needed than ever before to get the Incidents you want from SCOM alerts in ServiceNow.
Nov 23, 2020   |  By Cookdown
Mapping Oracle Alerts on SCOM to ServiceNow This video covers a product demo, customer use cases, and Q&A session, presented by Christian Heitkamp, NiCE, and Bruce Cullen, Cookdown.
Oct 15, 2020   |  By Cookdown
Earlier this year Microsoft released a new Management Pack for Azure SQL Managed Instance - their new PaaS offering of SQL giving you all the benefits of traditional SQL without the hosting. We take a look at the new Management Pack: what it is, how it compares to the SQL version agnostic pack and how to set it up.

Enrich your ServiceNow deployment with direct integrations with Microsoft SCOM. Our solutions are fast and easy to deploy, offer seamless integration, and can be fully customized to suit your needs.

ServiceNow Connector features:

  • Alerts: Send filtered SCOM alerts to ServiceNow to create incidents, and keep both systems up-to-date using bi-directional syncing. View all Alerts directly in ServiceNow.
  • Discovery: Populate ServiceNow’s CMDB with discovery data from SCOM, such as Windows and Linux servers, databases, clusters and more.
  • Service Mapping: Leverage your SCOM agents to automatically map your applications. Nothing to deploy and configure – just fast, accurate service mapping.

Optimize your IT with Microsoft SCOM and ServiceNow.