Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Why is it so important for MSPs to have zero trust in the digital age?

The pandemic may have accelerated the need for enterprises of all sizes to move towards digital transformation, but the need for cyber security has existed since before. However, with new actors or hackers, malicious software has also evolved and expanded the cyber threats to a larger attack surface. While enterprises need robust digital solutions, implementing them may make your enterprise more vulnerable to security threats.

ITOM and DevOps | IT Operations Management | ITOM Made Easy 2/5

In this video, Stephen Mann talks about the relationship between IT operations management and DevOps, and what enterprises need based on their requirements. He also discusses how ITOM and DevOps help each other, and how the DevOps approach extends beyond the "application development to deployment" process.

ServiceNow deepens commitment to hybrid work with new wayfinding technology

Companies shifting to permanent hybrid work environments are up against major challenges, including additional investment in new physical experiences for employees. This is complex and expensive. It involves bringing together systems, technology, and teams that have historically been siloed. But with every challenge comes an incredible opportunity to make work better.

Sponsored Post

Enterprise Project Management - 3 Ways To Build Transformational Workflows

Enterprise project management often comes with many different moving parts. To build effective workflows for your team, you need access to the right project management solutions. Powerful cloud-based enterprise project management solutions can automate processes and make it easier for you to collaborate with all project stakeholders. It's easy to underestimate the impact of a well-functioning workflow. Ineffective workflows can lead to frustration, lost productivity, and even errors that could potentially jeopardize the success of your project. On the other hand, building efficient workflows can help you to save time and money while ensuring that your projects are completed successfully.

5 Reasons Why Manufacturing Industry Must Utilize CMMS Software

All assets used in manufacturing are complex and huge. They work continuously for long hours, and it impacts the performance of an asset. It is important that they are always in good condition. If you do not keep them maintained, you can suffer huge losses due to sudden equipment failure. Manufacturing assets are costly, they cannot be replaced easily, and they are not easy to sell as well. But you can easily maintain them with CMMS Software.

Winning Over the Skeptics: How SD-WAN Is Transforming Government Networks

Are software-defined wide area networks (SD-WANs) worth the hype? Read below as our own Brandon Shopp details the value of this fast up-and-coming technology and how it can help. Public sector wide-area networks (WANs) are undergoing a transformation. The pressing need to support remote workers and a surge in demand for video conferencing, secure remote access, and cloud applications has seen public sector IT teams shift gears away from traditional, often multi-protocol label switching (MPLS)-based WANs.

The Value of Employee Engagement

There was an IT Salary Report 2022 that was recently completed by a Facebook group that our #HeadNerds team is a part of called “This Is an IT Support Group”. Although the survey asked for salary information for IT personnel, there was also a section in the survey where the respondents were asked, “What is the biggest pain point you have working in IT?”

Ivanti Has Earned A Spot In G2's Top 50 IT Management Products

We’re thrilled to announce that Ivanti Neurons is the recipient of the “Top 50 IT Management Products for 2022” award by G2 users. The annual Best Software awards list is curated to rank the most renowned software companies and products globally to help aid users in their buying decisions. We are truly honored to receive this award from G2.

Is the age-old quote "The Customer is King" still applicable? Treat them as a professional friend instead.

Have we often heard phrases like ‘The Customer is King’ and ‘The Customer is Always Right? These phrases have undoubtedly been around for a while but are they still pertinent in this dynamic sales and marketing environment? When you refer to your customers as kings, you inherently place them on a pedestal, a place of high regard. And more often than not, this can cause issues. As yourself, would you be able to relate to a king or a friend?

How to Increase ROI of Hotel Industry? Described Inventory Management Strategy.

The hotel industry is huge, and they are inventory intensive as well. For example, hotels have lots of facilities where customers can spend their time such as restaurants, cafes, showrooms, etc. These all facilities have an abundance of inventory and hotels themselves have rooms that are the biggest inventory for hotels as they help in generating revenue. Therefore, it is important to have an inventory management strategy so that inventory is not wasted.