We have service desk liftoff! Well...almost. Completing an IT service management (ITSM) evaluation is no easy feat, but selecting a new solution doesn’t mean it’s time to take your foot off the pedal. Transitioning to a new solution shouldn't be a burden or take away from your day-to-day responsibilities. Developing a strategic approach to tackle your ITSM implementation can help expedite your time to value and maximize your resources.

Planning for a safe return to school in the midst of a health crisis is a daunting task. From gauging student preparedness and determining special accommodations to meeting government health requirements and communicating protocols with parents quickly and easily, there are many factors for IT services to consider.

Being mobile is in large part about communication. Our app for mobile access to Alloy Navigator™ ITSM platform gives IT people the freedom to communicate with customers and teammates, notify stakeholders, submit approval requests, assign work, and escalate incidents from anywhere, anytime. All those communication tasks typically involve choosing the right person from a list.

IT is ever-changing. The underlying technology demands change, but even more important is the change of the role of information technology itself. For a long time, the IT department existed to support the business, and it was merely a cost center. But modern IT should be driving change and innovation, and it should create a competitive advantage for the organization as a whole. Sure, it’s a process and a transition, and no matter what step IT is in right now, there are different challenges.

Anyone involved in any kind of datacenter or physical IT operations faces multiple challenges every day: What if there were an easier way? End-to-end automated workflow At ServiceNow, we reached a major milestone: end-to-end automated workflow of the cloud hardware supply chain, from order through disposal. The features in the Paris release of ServiceNow® Hardware Asset Management (HAM) took us over the finish line, reducing asset management time for engineers and asset managers by 76%.

We are happy to announce the immediate availability of Spring 2021 update to the Alloy Software ITSM/ITAM platform, including Navigator, Navigator Express, and Discovery. This maintenance release (8.7.4) offers stability and usability improvements, resolves issues with external tool integrations in Discovery and Network Inventory, and addresses several issues reported in earlier versions. For detailed information about all changes in this update, please see Release Notes for your product.

Are you curious about how Ivanti is tackling Zero Trust? Check out this video clip below and hear from Scott Erickson, Lead Technical Marketing Engineer at Ivanti, to learn more and then visit the Zero Trust Access page for even more resources.

In today's complex IT world, employees expect to be productive from everywhere they work (think kitchen tables, sofas, coffee shop Wi-Fi or mobile hotspots) any time using various devices from desktop and laptops to PCs tablets and smartphones. And while work is happening everywhere, IT teams are rushing to secure their IT environment as the growth of devices, increased cybersecurity threats, and more data processed at the edge make their jobs even harder.