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ITSM
The latest News and Information on IT Service Management, Service Desk and related technologies.
5 questions on the latest ITSM trends
Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning about challenges facing the support managers, analysts, IT directors, and CTOs in attendance. Our own Principal Solutions Engineer, Paul Buffington, also spoke to an overflowing crowd about best practices for incident management. We sat down with Paul to get his thoughts on some of the most noteworthy ITSM trends.
Live Demo: IT Business Management
Demo of ServiceNow IT Business Management.
The Importance of Monitoring for ITSM and DevOps
As organizations embark on the journey towards ITSM and DevOps adoption, they need to be aware of how this IT transformation will impact their IT operations and business delivery. 'IT monitoring' plays a crucial role in providing the visibility enterprises need to track all the technology and operational changes, measure performance continuously, baseline the infrastructure, forecast capacity needs, and accelerate IT transformation by delivering real transparency to IT and business stakeholders.
Game Changer for Omnichannel Retail
The key to winning in today's 'Age of the Customer' centres on the staging of hyper-personalized, meaningful experiences throughout the entire omnichannel customer journey. To achieve this requires an integrated customer-excellence vision that bridges the divide between the physical and digital worlds.
Customer support agent's starter kit to Efficient Customer Service
To the outside world, customer service agents are the face of any business. They influence how people perceive brands and are directly responsible for the retention and churn rates for any organisation. This is not an easy responsibility to shoulder, especially if you're new to the industry.
Mission To Mars
Take one giant leap for developerkind with the CreatorCon Mission to Mars. Participants solved programming challenges for traveling to Mars and establishing a colony while learning about Automated Test Framework, Metric Base, and IntegrationHub with IoT devices and bots.
Now on Now: ITOM
Learn how ServiceNow uses its own IT Operations Management solution to reduce P1 and P2 incidents by 67%.
ServiceNow Software Asset Management (SAM)
ServiceNow makes work, work better for people. Our cloud-based platform and products deliver digital experiences that help people do their best work. ServiceNow SAM works seamlessly with other products on the NOW Platform for features such as License Change Projections and Application Portfolio Management. Imagine what’s possible when you run SAM from the same place that you manage the rest of your IT.
ManageEngine Launches Microsoft Outlook Add-In for ITSM Teams
Company Also Provides Actionable Messages for Microsoft Office 365 Users in IT Service Desk Teams.