Businesses of today are faced with an extensive list of technical solutions, both on-prem and in the cloud, with which to manage their business services and systems. As the complexity of IT infrastructures increases so does a business’s ability to maintain service levels. If new systems and processes are not aligned and synchronized across a business, it can result in a lack of visibility, which can negatively impact critical services.
Connecting Microsoft SCOM and ServiceNow is a no-brainer! If you want to synchronize your alerts with your incidents, view issues in real-time, and generally make your life easier then why wouldn’t you! But, we know not everyone is tech-savvy enough to develop these solutions themselves, so we’ve written this blog to give you a helping hand. So, if you want to give it a go and build your own integration tool, then here’s how to get started.
If you work with Microsoft System Center Operations Manager (SCOM) and ServiceNow then you will be familiar with the fear of missing a critical infrastructure alert! But fear no more, we have just the ticket! Imagine if you could get these two tools working together, to fully synchronize your alerts and incidents for the lifetime of an issue – you’d be living the ITSM dream, right! So, here are our top four methods for making this dream a reality.
Firstly, let’s look at why it is so valuable to integrate SCOM and ServiceNow. There are lots of tools available to help you integrate SCOM and ServiceNow. So, the next step is to understand which one will provide your business with the best solution. To help you work through this decision we recommend you ask yourself the following questions.
Before talking about integration, let’s take a look at your non-automated Service Management processes. There isn’t a right or wrong answer as this varies based on your needs, think through the below questions to get a perspective on how tasks flow within your company today.
ServiceNow is one of the leading providers of IT Operations Management (ITOM) solutions, with a broad range of packages, designed to scale with your business as it grows. However, it can be a complex process understanding which solutions will be the best investment for your IT Operations, now and in the future.