Over the past year, companies have flocked to digital transformation more than ever to protect revenue, maintain business continuity, and pursue productivity in today’s distributed work environment. Having an effective cloud strategy is a key component to any company’s digital transformation journey. To build the best cloud strategy, IT departments need one data model and cross-enterprise integration system.

Businesses need maximum agility to survive these trying times. The Agility Issue of Workflow Quarterly is packed with insights to help your company power through the pandemic and emerge stronger on the other side. The issue presents new research by ESI ThoughtLab and ServiceNow on how the pandemic has affected business agility in enterprises around the world.

Managing hardware assets, manually, from the time they are purchased to the time they are disposed of is a tedious, cumbersome task that is susceptible to many errors. These manual and scattered processes are often inaccurate and difficult to manage. Manual data keeping means that asset information is stored in silos, which raises the overhead expenses, increases the likelihood of asset theft and losses, and makes it hard to comply with the organization’s standards and regulations.

Protect your brand, people and data with an end-to-end, zero trust approach At Ivanti, we make the Everywhere Workplace possible. Our solutions enable fundamental security controls based on zero trust principles and best practices from cloud to the edge. Translation: we secure all endpoints and help organizations move toward an end-to-end, passwordless access authentication experience. Plus, we make it simple.

Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets are not being created in ServiceNow due to a break in the workflow.

Customer service is by no means easy. Managing this part of your operation can be immensely challenging. Your team must strike a balance between solid technical knowledge and perfect communication skills to deliver the very best customer experience. At StartingPoint, we believe customer experience is something that should be continuously refined. Exceptional customer experiences are the fuel driving the growth of your business.

Drive outcomes with insights What if you could give employees reliably great experiences while improving outcomes across your organization? You’ve got it with Enterprise Service Management from Ivanti. It arms you with insights and actions that let you dramatically reduce resolution times and give you more time for the cool stuff you love to do.