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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Home Staging: Best practices for real estate asset management

Effective inventory management is a key factor in the success of a home staging business. With the many pieces of equipment in your inventory, it is essential to have an organized system for tracking inventory levels. So how important is it to properly manage your inventory? And how do you manage it effectively?

Launching Software Deployment Capabilities on InvGate Insight

If you are in charge of managing IT assets in your organization, you probably know that software deployment is non-negotiable. One could say that it ranks very close to having a unified inventory and being able to manage it right from your IT Asset Management tool. Well, InvGate Insight did all that perfectly, and now it closes the circle of must-have features with the addition of the first release of its software deployment capabilities!

Proactive Network Monitoring: A Key to Network Reliability

Proactive network monitoring is no less than a superpower. Just like how the Spidey sense alerted Spiderman of any dangers, proactive network monitoring also helps you to: This is why every business big or small is investing in proactive monitoring to optimize their systems and resolve security issues in real-time. In this blog, we will share some of the key benefits of proactive network monitoring along with the top challenges and best practices that can help your business in the long run.

Nexthink Amplify & the Power of Unified Information

In the world of IT support, where time is always ticking and employee satisfaction is on the line, removing inefficiencies in ticket resolution can be nothing short of a game-changer. One major source of inefficiency in nearly every service desk operation relates to the process of obtaining and confirming information about users and devices. Comprehensive and unified information about a device and/or a user typically isn’t immediately available, and gathering it is a major burden.

Are your Holiday experience SLOs in place?

If your digital service relies on holiday traffic, now is the time to check your Service Level Objectives (SLOs). SLOs are the performance objectives you set for your service to meet its Service Level Agreements. Even if they’re internal and not guaranteed to customers, SLOs can be very helpful in measuring the quality of service you’re providing.

Lessons learned from Ivanti's business impact assessment

Trying to get a business impact assessment off the ground is no stroll through the park. A successful initiative requires plenty of groundwork and communication with members of your organization. But it can be fun! To help in this journey, Amanda Wittern, Ivanti’s Deputy Chief Security Officer, and Rob Leisure, Ivanti’s Senior Director of Solutions Marketing, discuss the lessons they learned while conducting Ivanti’s BIA.

Promoting & Protecting the Patient Experience: How HBL ICT Put People at the Center of their IT Strategy

Patient care is the core of the mission for the HBLICT team. Serving more than 1.2 million adults and children in Hertfordshire, West Essex, Bedfordshire and East England, they provide a range of community health services and hold the highest standards for their care. Achieving this high quality of care requires a dedication to patient experience – and a dedication to the experience that their clinical staff have with technology.

What is the Role of AIOps in Modern Network Management?

In IT, the introduction of Artificial Intelligence for IT Operations (AIOps) has been nothing short of revolutionary. As networks become increasingly complex and data-driven, traditional network management methods are proving inadequate. AIOps has emerged as a critical tool in the arsenal of network managers, offering innovative solutions to manage and optimize networks in real-time.