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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

On-premise vs SaaS: Which Network Monitoring Tool You Should Choose?

On-premise or SaaS network monitoring tool: which one to choose? This question has been bugging many businesses for quite a few years now. And no matter how much I hate to say it but the answer to this burning question is — it depends. Yes, it depends on several factors. In this blog, we will list all those factors that you should keep in mind before making this decision.

A step-by-step guide to conducting a thorough SaaS license audit

A SaaS license audit is a systematic process to account for and manage these digital assets. Managing these licenses is crucial for organizations to ensure compliance, optimize costs, and maintain operational efficiency. However, some challenges make a SaaS license audit a resource-intensive task that requires careful planning, cross-departmental cooperation, and, often, specialized tools for tracking and analysis. These challenges include.
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Building Exceptional Products: Almaden's Approach

In today's dynamic world of technology and innovation, building products that resonate with customers and stand the test of time is no easy feat. At Almaden, we've cultivated a unique, Customer-Centric Product Design, approach to product development that prioritizes the customer's perspective over mere technological prowess. In this blog post, we'll delve into the core principles that drive our product development process, emphasizing the importance of understanding objectives, agile methodologies, and the modern tools we use to bring our ideas to life.

InvGate Service Desk Gets PinkVERIFY Certification Renewed in 2023

We’re proud to announce that InvGate Service Desk has renewed its PinkVERIFY Certified status once again. This proves our continued commitment to industry best practices and offering a robust IT Service Management tool that our users can count on. In 2023, Pink Elephant made in-depth changes to their certification process to accommodate a faster innovation pace.

School Assets rental: How to keep your students accountable?

As schools continue to rely more heavily on technology and other equipment, ensuring that students are held accountable for the school assets they borrow is becoming increasingly important. Whether it’s laptops, cameras, books, or sports equipment, lost or damaged equipment can be costly and disruptive to learning.

Our Material Checklist for a Successful Kiosk at an Exhibition

Setting up a kiosk at a fair can be a great way to showcase your products or services to a large and diverse audience. But, it’s also important to be well-prepared to ensure that your it is a success. From determining your goals and securing the necessary materials to staffing and evaluating your results, this checklist will help you cover all the bases. Whether you’re an experienced exhibitor or new to fairs, this guide will provide you with all the tools you need.

Hotel inventory management best practices

Managing inventory is crucial for the success of every business, and the hotel industry is no exception. It involves a complex process of tracking, ordering, and maintaining inventory levels to ensure that the necessary items are available at all times. So what are the benefits of hotel inventory management? How to ensure an efficient that the inventory is managed effectively and efficiently?

ManageEngine named a Strong Performer in The Forrester Wave: Unified Endpoint Management, Q4 2023

Drumroll, please! The eagerly anticipated report, The Forrester Wave™: Unified Endpoint Management, Q4 2023, is out, and we are thrilled to announce that we have been recognized as a Strong Performer. We believe this recognition is a significant milestone in our journey towards innovation and excellence, solidifying our position as a key player in the UEM market.

Business Process Design Definition and Tools, With David Mainville

Business process design is the starting point of any solid business strategy. This runs for Service Management, but it can also be applied to the rest of the enterprise. It creates a roadmap for teams to follow and incorporate to their workflows, guaranteeing operational efficiency and that technology is being leveraged at its full potential.

The Future of Network Monitoring: AIOPS Trends to Watch in 2024

Network monitoring is the process of continuously scrutinizing a computer network for failures or deficiencies to ensure availability and performance. AIOps (Artificial Intelligence for IT Operations) is an umbrella term for the integration of artificial intelligence (AI) technologies into network operations. It involves using machine learning, analytics, and big data to automate and enhance IT operations.