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The latest News and Information on IT Service Management, Service Desk and related technologies.

Software Metering: How to Track Usage With InvGate Asset Management

The Software Metering feature in InvGate Asset Management lets you monitor how applications are actually used across the different devices in your IT ecosystem. The benefits are clear. At an organizational level, Software Metering helps reduce costs, strengthen compliance, and optimize software investments across the entire company. At an operational level, it gives IT teams the clarity they need to manage applications more efficiently and plan future purchases with confidence.

Key Software Compliance features in InvGate Asset Management

The Software Compliance module in InvGate Asset Management gives you a clear view of your software compliance status against your organization’s contracts. From a single place, you can quickly see whether you’re using more licenses than you purchased, which software is underutilized, and when contracts are expiring, helping you stay ahead of audit risks and make decisions based on accurate data. Beyond compliance, the module also focuses on financial impact.
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Meet AlmaIQ: The AI Concierge Simplifying Employee Support

Almaden has exciting news to make life easier for enterprise employees: AlmaIQ . Unlike other virtual assistants that are complex to set up and maintain, AlmaIQ is simple. Acting like a "concierge" or personal assistant, it answers questions from computer issues to corporate processes, instantly and without complication in the user's native language.

Why Does Digital Employee Experience (DEX) Matter for Business Outcomes?

A single disengaged employee can cost an organization approximately $2,246 annually. In today’s technology-driven workplaces, that cost increasingly comes from technology friction – the everyday delays, disruptions, and inefficiencies caused by poorly performing tools. “There’s not really any businesses today that are not fundamentally technology businesses now.”⁠⁠Dan Anthony, CIO at FedNow.

Reality Bytes: Nexthink Drops Spark!! Big News (+ Emotions)

The full panel comes together to mark Tim Flower’s final appearance on Reality Bytes, reflecting on his impact, insight, and anchoring presence over the years. Alongside the goodbyes, the conversation turns to a landmark moment for Nexthink: the release of Spark. Framed as a pivotal shift in the capabilities of digital employee experience, Spark is explored through real-world stories and personal takes, including how it empowers employees, reduces IT friction, and redefines support.

Active & Passive Scanning in 90 Seconds

Ivanti Neurons for Discovery uses both active and passive network scanning for real-time asset discovery, including connector integrations and data aggregation. Active and passive network scanning ensures you identify every device and user—no matter where they reside or connect. Real-time insights reduce your risk from shadow IT and unmanaged assets, streamline compliance, and provide instant visibility for incident response.

Ivanti Micro-Demo: Active & Passive Asset Discovery

Ivanti Neurons for Discovery uses both active and passive network scanning for real-time asset discovery, including connector integrations and data aggregation. Active and passive network scanning ensures you identify every device and user—no matter where they reside or connect. Real-time insights reduce your risk from shadow IT and unmanaged assets, streamline compliance, and provide instant visibility for incident response.