Operations | Monitoring | ITSM | DevOps | Cloud

In this in-depth interview with Steve Thornton, Head of Service Delivery at Gilbert+Tobin Steve reveals how the Service Desk cut the time to resolve issues, increased employee satisfaction and adopted a shift-left approach with improved career opportunities within the service desk – all with the aid of automation bots via Ivanti Neurons. Listen to how Gilbert+Tobin.

The UK introduces a cybersecurity bill that enforces stricter regulations for critical infrastructure. As threat actors become more aggressive and utilize AI for advanced attacks, the legislation mandates organizations to respond quickly to incidents. Vendors must notify authorities within 24 hours, and emergency powers are created to improve cybersecurity responses. The emphasis is now on managing exposure in vulnerability practices.

Master the complete journey of IT assets – from planning and procurement to deployment, maintenance, and retirement – so you can maximize value, reduce risk, and make smarter IT decisions. With this course, you'll: This course is designed for learners of all backgrounds who want to understand IT Asset Lifecycle Management and apply it effectively in their organizations. No prior technical expertise is required -- just a desire to improve IT operations, reduce waste, and build smarter processes.

Key Takeaways November 2025 marks the first month of the Windows 10 Extended Security Updates program. If you are planning to run Windows 10 for an extended period, ensure you have upgraded to Windows 10 version 22H2. The Windows OS update is the highest priority this month as it resolves a known exploited CVE (CVE-2025-62215). Third-party updates from Adobe and Mozilla have already been released and an update for Google Chrome is expected soon, which means Edge will also need an update. November Patch Tuesday is the first Patch Tuesday after the EoL of Windows 10.

On the ServiceNow AI Platform, every corner of your business connects. Friction fades. Clarity emerges. Work flows. From IT to HR, Finance to Customer Service, it unites people, systems, and AI to drive transformation across the enterprise. See how we put AI to work for people.