ServiceNow Integration for Obkio's Network Monitoring Tool: Coming Soon
We're launching a ServiceNow integration in early January that brings Obkio's network monitoring capabilities directly into your IT service management workflow.
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The latest News and Information on IT Service Management, Service Desk and related technologies.
Latest Software Updates: Adobe, Microsoft, and Mozilla #shorts #patch
Adobe has released five updates, featuring a major cold fusion update addressing over 140 CVEs. Microsoft has issued six updates, with no critical CVEs in its OS update. Mozilla has rolled out three critical updates for Firefox. Effective management of CVEs relies on risk-based prioritization, as individual ratings may not accurately represent real-world risks.
AI for IT Operations: How AIOps is Transforming IT Performance & Service Reliability
Artificial Intelligence for IT Operations ingests telemetry across logs, traces, events, resource signals, runtime behavior, and application pathways. AI for IT operations reduces alert noise, correlates events into unified narratives, predicts degradation, and drives remediation logic with pattern-based execution. Telemetry growth makes manual triage slow, while inference scales linearly with data.
Alloy Navigator 2025 Winter Release Is Now Live
The Winter 2025 release of Alloy Navigator introduces Spanish language support for global IT teams, expands AI capabilities for end users, and delivers stability and performance improvements for a smoother, more reliable experience.
The Business Impact of AIOps: Faster, Smarter, Stronger!
IT performance doesn’t stay in the IT department — it affects the entire business. Slow systems, higher operational costs, and delayed responses don’t just frustrate teams… they directly impact revenue and customer experience. AIOps changes that by transforming raw operational data into real-time business intelligence. With predictive analytics and automated insights, IT teams can detect risks early, optimize resources, improve service reliability, and reduce downtime. In this video, we explain how AIOps creates business value by helping organizations.
DLL Hijacking: Risks, Real-World Examples and How to Prevent Attacks
There’s been buzz around CVE-2025-56383 (published on Sept. 26, 2025), a hijacking vulnerability in Notepad++ v8.8.3 in which a DLL file can be swapped to execute malicious code. The CVE has been disputed by multiple parties, but we’re not here to comment on that. However, we are here to comment on DLL hijacking and discuss the very real threat that it poses to an organization. Let’s look into what DLL hijacking is and what measures you can take to keep your DLLs safe.
Inventory Management Plan: A Guide to Efficient Resource Management
Inventory planning is essential for any organization that needs to track supplies, equipment, and materials efficiently. Schools, construction companies, IT departments, and other industries must manage inventory effectively to avoid shortages, optimize stock levels, and reduce costs. A well-structured inventory management plan ensures that essential resources are available when needed while preventing unnecessary expenditures and delays.
ITAM: Your Unexpected First Line of Cyber Threat Defense
When the conversation turns to cybersecurity, people often think of firewalls, intrusion detection systems or state-of-the-art endpoint protection. Yet, beneath these sophisticated shields is an essential (and often unsung) foundation: robust IT Asset Management (ITAM). For CIOs guiding mid-sized and enterprise organizations through an increasingly perilous digital landscape, ITAM offers not just operational clarity, but a powerful first line of cyber threat defense.
Nexthink Recognized as a Customers' Choice in Gartner Peer Insights Voice of the Customer for Digital Employee Experience Management Tools
We’re thrilled to share the exciting news that Nexthink has been recognized as a Customers’ Choice in the inaugural 2025 Gartner Peer Insights Voice of the Customer for DEX Tools. In our view, what makes this recognition truly special is that it comes directly from the people who know our platform best – the IT leaders who use Nexthink every single day. Apart from this, we are recognised as a Leader in the Gartner Magic Quadrant for DEX Management Tools for the second consecutive year.
ServiceNow and Grafana: How to receive Grafana alert payloads via ServiceNow's scripted REST API
When you integrate Grafana-managed alert rules with ServiceNow, you can automatically capture and process alerts in ServiceNow’s events table—a common entry point for incident workflows, escalations, and ticket creation. And if you configure ServiceNow to receive Grafana Alerting payloads using ServiceNow’s scripted REST API, you can parse Grafana’s JSON alert payloads and insert them into a ServiceNow table.