The latest News and Information on IT Service Management, Service Desk and related technologies.
Is your company using ServiceNow IT Operations Management or considering using it? If so, you know the importance of enhancing the visibility of your IT infrastructure and services, protecting against service disruptions, and enhancing your company’s operational flexibility. In this blog, we’ll discuss how ServiceNow ITOM works, improves visibility across the entire IT infrastructure, and streamlines operations. We’ll also discuss how ServiceNow ITOM is better together with AIOps.
Organizations striving to improve their operational efficiencies must know how to reduce MTTR as it plays a key role in today’s fiercely competitive business landscape. Customer satisfaction is a top priority for most businesses and late response to their queries or issues can have a negative impact. To track the response and resolution time, businesses measure their MTTR score. MTTR is a key metric that gives insight as to how much time an organization takes to resolve an incident or issue.
How large is your company’s IT infrastructure? How many devices and assets are attached to it? As large as it was yesterday, it’s probably larger today — and will be still larger tomorrow. This is compelling organizations to embrace device and asset monitoring under a “single pane of glass,” meaning via a unified, “single console” view of their entire network to enable unified endpoint management (UEM).
Service Level Agreements (SLAs) are foundational contracts that define the expectations and commitments between service providers and their customers. These agreements outline the quality, performance, and availability of services, setting the stage for a harmonious relationship. However, as service environments grow increasingly complex, the risk of SLA breaches looms ever larger.
VPN issues are easily some of the most common digital workplace problems to plague end user computing (EUC) teams. When the VPN crashes or falls out of compliance, it can have a disproportionate impact on employee experience. Monitoring and managing VPN performance is a top priority for many of our customers – including Qualcomm Incorporated. Qualcomm had a known VPN issue taking place in their environment impacting 90% of their workforce.