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The latest News and Information on IT Service Management, Service Desk and related technologies.

ManageEngine powers up Prezent's IT-watch the transformation now!

Sundareswaran Easudass, IT manager at Prezent, outlines the IT management challenges the firm faced before adopting ManageEngine solutions into its infrastructure and explains how our products helped overcome them. He emphasizes that ManageEngine was his only choice, offering enterprise-grade features without the complexity.

Best IT Asset Tracking Software in 2026 for Smarter IT Asset Management

IT asset tracking software is becoming a critical operational tool for organizations in 2026. Businesses now manage large inventories of physical IT equipment including laptops, desktops, monitors, networking hardware, and peripherals across multiple departments and locations. Implementing reliable IT asset tracking software allows companies to maintain accurate equipment records, reduce asset loss, strengthen accountability, and improve overall it asset management efficiency.

Lessons Learned - Critical Lessons for Security Leaders

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

Build a Unified Operational Ecosystem with ServiceNow and Coralogix

During high-priority incidents, SRE teams frequently lose critical time switching between monitoring platforms and ticketing systems. Context switching like this forces engineers to manually update incident states by copying and pasting data. The inevitable result is increased risk of information gaps and slower Mean Time to Recovery (MTTR).
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DEX: How Digital Experience Impacts Your Company's Profitability

When a CFO evaluates a technology investment, the natural focus is often on cost reduction. That's a valid perspective-and one that will always matter-but what if there were a smarter, more impactful way to improve EBITDA? In an exclusive interview, Leandro Silva, CEO of Almaden, argues that technology decisions shouldn't only address the bottom of the income statement. To truly drive business results, leaders must also look at the top-and the key lies in the Employee Digital Experience (DEX)

AlphaFold, Office Politics, and Mustafa Suleyman's Two Futures (w/Benedict Lelijveld)

In this episode, Benedict Lelijveld joins us to unpack what it feels like to start a career in an era shaped by COVID disruption, hybrid work, and accelerating AI. We dig into his writing on Mustafa Suleyman and the idea of “pessimism aversion”: holding genuine hope for breakthroughs (from personal AI to advances in biology) while staying clear-eyed about risks like misuse, weak regulation, and who really benefits. Benedict also reflects on what early-career professionals lose when work becomes too remote—and why protecting your voice, curiosity, and craft matters more than ever as automation spreads.