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The latest News and Information on IT Service Management, Service Desk and related technologies.

Flow State in an AI Workplace - Digital Friction 1:1 with Mike Lovewell

Tom welcomes Mike Lovewell to explore how digital friction continues to shape the modern workplace. From early days of low awareness to today’s complex, AI-influenced environments, Mike shares how friction has evolved in scale rather than cause. They discuss the growing importance of flow state, the measurable business impact of small disruptions, and why adoption—not just technology—is the key to success. AI emerges as both a solution and a new source of friction, depending on trust and usability.

VMware Asset Discovery With InvGate Asset Management

The InvGate Asset Management and VMware integration helps IT teams bring virtual infrastructure into a centralized asset inventory. That matters because a complete, up-to-date IT inventory should include not only hardware and software, but also virtual assets such as ESXi hosts, vCenter instances, and virtual machines. Without that connection, teams often end up working with fragmented visibility, incomplete operational context, and multiple tools to monitor and manage different parts of the environment.

QR codes for Asset Management: How to Tag And Track IT Hardware

If you’re part of an IT team, you know losing track of an IT asset can quickly turn into a nightmare. It’s not just about the cost or the lost productivity, it’s also about the security stress that comes with it, and the potential risk of data exposure. That’s why effective asset tracking is a key part of IT Asset Management (ITAM).

Digital Adoption + AI: The Secret Route to Zero Tickets

Generative AI has the potential to transform workplace productivity – but do organizations know how to deliver on that promise? New research shows that employees who use generative AI tools engage with them up to ten times per day, spending over three hours per week interacting with AI at work. And yet within the same organizations, large groups of employees have never meaningfully engaged with these tools at all.

4 Key DEXOps Process Improvements

Most IT organizations want to improve the digital employee experience. But good intentions alone rarely move the needle. The real shift happens when organizations evolve how IT operates. Traditional IT operations are built around reacting to incidents. But ticket-based operations, or operations based on poor data, lack the ability to create truly predictive ways of working.

Best RFID Asset Tracking Software to Track and Manage Assets in 2026

RFID asset tracking software is rapidly becoming a key technology for organizations that manage large volumes of equipment, tools, and operational assets. Businesses across industries such as manufacturing, healthcare, logistics, and education rely on RFID technology to maintain accurate asset records and improve operational visibility.

IT Operations Best Practices: 12 Tips for 2026 Success

Building reliable, high-performing IT operations requires more than good intentions. Learn the 12 best practices that separate reactive teams from proactive ones. What's covered: Common IT operations challenges in growing organizations 12 IT operations best practices you should adopt IT operations maturity model: starter to scaled Key metrics that matter (MTTR, uptime, incident volume) How tools enable best practices at scale.

6 Key Roles Every DEX Team Needs

Digital employee experience doesn’t fail because of technology. It fails because of operating models. Many digital workplace leaders invest in visibility tools, dashboards, automation capabilities, and sentiment platforms. And yet, months later, they’re still stuck in reactive mode. Tickets are down slightly. Reporting is better. But the organization hasn’t fundamentally shifted.