Operations | Monitoring | ITSM | DevOps | Cloud

Seven years ago, our customers started telling the world what the ScienceLogic AI Platform does for their operations. They haven’t stopped. For the seventh consecutive year, that steady stream of verified customer reviews has earned the ScienceLogic AI Platform a TrustRadius Top Rated award, again. Seven years in a row shows that customers keep choosing to share their experience because the platform keeps delivering value. This recognition doesn’t come from us.

Prometheus is a wildly popular open source monitoring tool typically used for monitoring Kubernetes environments and containerized workloads. But how do you turn the mountains of metrics into a clear picture of health and performance? SquaredUp plugs directly into your Prometheus database to visualize and monitor your data. What sets SquaredUp apart from other Prometheus visualization options like Grafana and Perseus is just how easy it is to visualize, monitor and share Prometheus dashboards.

MSPs operate in high-pressure, customer-first environments where understanding exactly what is happening across client environments is the difference between proactive service and constant firefighting. Yet, many still struggle to get a unified view across their customers, tools, and teams.

A container reporting “up” tells you the process is running, not that the workload is healthy – but that caveat is true of any service, on a container or a bare server.

Building custom middleware monitoring appears cost-effective but creates expensive maintenance debt, fragmented visibility, and operational risk. Enterprise teams spend 60-80% of IT budgets on software maintenance while unified platforms deliver immediate, production-ready capabilities.

We launched the StatusGator v3 REST API back in October, and it has only gotten better since. v3 is a ground-up redesign built around organization-level API tokens, a consistent response format, opaque string IDs, pagination, and a large set of write endpoints for managing monitors, incidents, and subscribers. We have kept shipping new capabilities for it, and we will keep doing so. v2, on the other hand, is done.

Sizing infrastructure has always required a balance between performance, capacity, and risk. What has changed is the level of precision required to make those decisions. Hardware timelines are less predictable. Costs are under closer review. Decisions that were once routine now require clear justification. In many cases, the question is no longer just how much capacity is needed, but whether that capacity can be delivered when it is needed and whether the investment will hold up under scrutiny.