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The latest News and Information on IT Service Management, Service Desk and related technologies.

What's new in the release of Ivanti Neurons for ITSM ITAM LOB 2026.1

The 26.1 release introduces new features and improvements, focusing on user experience and AI capabilities. Key dates for pilot and general availability are highlighted, along with community feedback integration. A five by five matrix aids in risk management, while ITSM data enhances compliance understanding. The Gentech AI framework emphasizes conversational agents, and updates to the neuron software inventory API improve accuracy. Continuous modernization efforts aim to boost performance and scalability.

Spark: An IT Agent for Every Employee

It’s no secret that all software and more broadly, any technology that doesn’t move atoms is ripe for disruption by the current and future capabilities of large language models. Any workflow, application, or digital process that can be expressed in code can be redesigned, improved, and transformed at speed and scale. AI-first companies will outpace legacy players by orders of magnitude, and many workflow-based models with humans in the loop will be fundamentally reshaped.

Autonomous Patch Management

Are your IT and security teams constantly battling over patching? In this insightful video, Aruna Kureti, Director, Product Management, Ivanti, dives deep into how Autonomous Endpoint Management (AEM) is transforming the landscape of IT operations and cybersecurity. Discover how AI and automation can turn complex, friction-filled patching processes into seamless, autonomous operations. Learn how AEM unifies the perspectives of IT and security teams, providing a clear, shared view of vulnerabilities and patch status across all your devices.

Optimize IT Spend with AEM

Are you an IT leader or business executive looking to drastically reduce IT spending and optimize your organization's IT costs? In this insightful video, we dive deep into how autonomous endpoint management (AEM) is revolutionizing the way businesses manage their digital infrastructure. Discover the hidden sources of wasteful IT spending caused by manual processes like policy deployment, software patching and vulnerability remediation. Learn how AEM leverages AI and machine learning to automate these tasks, freeing up your IT teams to focus on higher-value strategic initiatives.

ServiceNow Without the Ticket Hell

ServiceNow is the system of record for change and approvals in most regulated enterprises. And yet, for many teams, it has become the place where delivery slows to a crawl. Not because ServiceNow is broken. But because the evidence model underneath it is. Developers ship fast through modern CI/CD pipelines, automated tests, and security scans, only to hit a wall when changes reach approval. Tickets bounce back. Evidence is questioned. Screenshots do not tell the full story. CABs hesitate. Releases wait.

Evidence, Not Screenshots. How Teams Stay Always Audit-Ready in ServiceNow

In regulated environments, slow change is often blamed on process. Too many approvals. Too much governance. Too much red tape. But in reality, most delays are not caused by regulation itself. They are caused by missing, fragmented, or untrusted evidence. Screenshots pasted into tickets. Proof assembled weeks later. Approvals stalled because no one can confidently say whether a change actually meets policy. When evidence is an afterthought, compliance turns into chaos.

Building AI-Ready Database Operations: A Deep Dive into Maturity and Actionable Habits

Now, we will explore how this foundational strength translates into organizational maturity and lay out the durable operating habits required to bridge the gap between reactive firefighting and strategic performance engineering.