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The latest News and Information on IT Service Management, Service Desk and related technologies.

How Recurring Instability Turns into Clinical Trial Delays

In pharma, reliability becomes an operational priority because research and trial work depend on systems performing consistently across different teams, locations, and conditions. Much of that work sits inside scientific workflows, remote sessions, and compute-heavy environments where behaviour can shift with configuration or load. When that consistency starts to break down, teams keep moving, but time is lost in small increments across the day.

From Complex to Simple: How Integrated GRC Transforms Compliance, Risk and ITSM Operations

From Complex to Simple: How Integrated GRC Transforms Compliance, Risk and ITSM Operations Your teams face a complex regulatory landscape, limited visibility across departments and the need to demonstrate audit readiness and risk accountability. But you’re not alone; over half of global risk leaders say regulatory complexity is their biggest headache, while many struggle with siloed vendor data, fragmented controls and manual GRC processes.

Why Mid-Market IT Teams Are Drowning in Tickets - And How AI Concierges Are Finally Fixing It

Every IT leader I've spoken to at a mid-market company (50-500 employees) tells me some version of the same story. Their team is good. Their tools - usually ServiceNow, Jira Service Management, or Freshservice - are solid. But the volume of inbound requests is relentless. Password resets at 9am. VPN issues at 2pm. "My Zoom isn't working" at the worst possible moment before a client call. The tickets never stop, and the IT team never has enough bandwidth to focus on the work that actually moves the business forward.

Ivanti. Powered by Ivanti: Securing Mobile Devices with Autonomous Endpoint Management

How do you secure a global workforce without compromising the employee experience? In this second episode of "Ivanti on Ivanti," we explore our approach to Mobile Device Management (MDM). Discover why our Senior Leadership Team (SLT) led the charge, achieving 100% participation in biometric identity verification and device certification.

Ivanti Launches Agentic AI on the System of Record You Trust

Investors and enterprises are finally asking the question they'd been avoiding: which software companies will survive the AI revolution, and which will be made obsolete by it? The answer is becoming clear. Companies that serve as the system of record, the authoritative source of truth that AI itself depends on, are essential.

Ivanti. Powered by Ivanti: How Autonomous Endpoint Management Automates 66,000 Tasks

How does a global company support 3,000 users across a complex, multi-platform environment? In this first episode of "Ivanti on Ivanti," we share how we achieved 60% automation across our IT operations. By utilizing Autonomous Endpoint Management (AEM), we’ve moved beyond manual processes to automate 66,000 tasks annually. Discover how Ivanti Neurons provides the deep visibility and control needed for remote Endpoint Management and Autonomous Patching, enabling our lean team to mitigate risks and resolve 20,000+ service requests with zero manual intervention.

Digital Sovereignty and Sovereign Cloud: Protecting EU Cloud Data for Operational Resilience

Traditional data protection followed a straightforward principle: Data stored in is protected by the laws of country A; data stored in country B is protected by the laws of country B. But in today’s global economy, where your data physically resides no longer determines which governments can demand access to it. Cloud infrastructure brought new jurisdictional complexity.