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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

Smart Recommendations in InvGate Asset Management: From Visibility to Proactive Decisions

Jan 20, 2026 By Ignacio Graglia In InvGate
Over the last few years, we’ve helped hundreds of organizations build and organize their IT inventories, and design automations that make daily tasks easier. That level of maturity is essential, but sometimes it’s still not enough. The real shift happens when Asset Management evolves from reactive to proactive, and from information to decision-making. That’s where an intelligence-driven system makes the difference: it turns data into proactive decisions that deliver tangible results.
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nexthink

Spark: An IT Agent for Every Employee

Jan 20, 2026 By Pedro Bados In Nexthink
It’s no secret that all software and more broadly, any technology that doesn’t move atoms is ripe for disruption by the current and future capabilities of large language models. Any workflow, application, or digital process that can be expressed in code can be redesigned, improved, and transformed at speed and scale. AI-first companies will outpace legacy players by orders of magnitude, and many workflow-based models with humans in the loop will be fundamentally reshaped.
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Autonomous Patch Management

Jan 20, 2026 By Ivanti In Ivanti
Are your IT and security teams constantly battling over patching? In this insightful video, Aruna Kureti, Director, Product Management, Ivanti, dives deep into how Autonomous Endpoint Management (AEM) is transforming the landscape of IT operations and cybersecurity. Discover how AI and automation can turn complex, friction-filled patching processes into seamless, autonomous operations. Learn how AEM unifies the perspectives of IT and security teams, providing a clear, shared view of vulnerabilities and patch status across all your devices.
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almaden ai

Almaden strengthens strategic partnership with Stefanini during Kick Off 2026

Jan 19, 2026 By Almaden AI In Almaden AI
Almaden took part in Stefanini Group’s Kick Off 2026, one of the most relevant global gatherings in the technology, innovation, and business ecosystem, held January 14–17 at the Grand Hyatt Hotel in São Paulo. The event brought together hundreds of participants from multiple countries, consolidating itself as a strategic space for aligning vision, co-creating solutions, and strengthening partnerships.
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InvGate

InvGate Renews SOC 2 Type II Certification

Jan 15, 2026 By Celeste Mottesi In InvGate
We’re pleased to announce that InvGate has recently renewed the SOC 2 Type II certification for the 2024-2025 period. This achievement shows our commitment to the industry’s best data protection and compliance practices. The SOC 2 standard was developed by the American Institute of Certified Public Accountants (AICPA). It consists of a third-party audit that evaluates how companies worldwide handle data privacy. Keep reading to learn how the renewal impacts you.
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InvGate

Exploring InvGate Service Management's No-Code Workflow Builder

Jan 14, 2026 By Celeste Mottesi In InvGate
Clear workflows make everyday work easier, but only when people can build and use them without friction. A process shouldn’t depend on technical skills or one specific owner to exist or make sense. InvGate Service Management’s no-code workflow builder focuses on accessibility from the start. Teams create workflows using a drag-and-drop editor, reusable building blocks, and no-code action connectors, which keep each step easy to follow and modify.
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resolve

How to Automate Tier 1 IT Tickets Without Breaking ITSM Processes

Jan 13, 2026 By Derek Pascarella In Resolve
Tier 1 ticket automation is one of the most tempting (and, to be brutally honest, most mishandled) initiatives in IT service management. On paper, it seems simple: automate the high-volume requests, reduce handle time, and give your service desk some breathing room. In practice, though, many teams end up with brittle scripts and automations that quietly drift outside ITSM guardrails.
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ivanti

Risk Appetite, CRQ and Exposure Management: Closing the Loop on Cyber Risk

Jan 13, 2026 By Rob Lesieur In Ivanti
Executives today operate in a constant state of pressure. Regulatory demands grow faster than budgets, customers expect proof of resilience and every system outage becomes a business event. When each function manages risk in isolation, leaders spend more time reacting than advancing strategy. The real issue is coherence. Most organizations still rely on partial instruments: dashboards filled with red and amber, but no clarity on which risks matter or what an outage would actually cost.
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Asset Infinity

Asset Management for Distributed Enterprises: How to Track Assets Across 10+ Locations in 2026

Jan 13, 2026 By Himanish Ganguly In Asset Infinity
Managing assets across multiple business locations has become significantly more complex in recent years. As enterprises expand geographically, often operating across 10, 20, or even 50+ locations, the challenge of maintaining visibility, control, and accountability over assets increases exponentially. In 2026, asset tracking is no longer a “nice to have” capability for distributed enterprises; it is a foundational requirement for operational efficiency, compliance, and cost control.
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