The latest News and Information on IT Service Management, Service Desk and related technologies.
Katie Schmidt, senior manager of AI/machine learning user experience research, contributed to this blog. Years of user experience (UX) research and customer feedback have shown that building trust is integral to success with AI. With generative AI (GenAI), trust is more important than ever.
IT professionals always search for the most efficient and cost-effective solutions, methods, and best practices. The Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) are related guidelines that can help in this pursuit. Both ITIL and ITSM revolve around providing IT services. Although they prioritize and attend to different things, ultimately, their goal is to improve both efficiency and efficacy. Read more about ITIL vs. ITSM below.
In this article, we explore the critical role Software Asset Management plays in cybersecurity preparedness. As the threat landscape continues to evolve and malicious actors become more adept at exploiting vulnerabilities, it is essential to take a proactive approach to protect your business and its valuable assets. Our experts delve into the benefits of implementing software asset management strategies, the risks associated with neglecting it, and what you can do to optimize your cybersecurity preparedness.
