Operations | Monitoring | ITSM | DevOps | Cloud

Maximum patient satisfaction is achieved through an organization’s ability to provide effective and timely care. Healthcare staff realize that poor clinical care leads to dissatisfaction, frustration and ultimately, patient churn. To reduce patient churn, hospitals must focus on what matters the most—effective care team communication, collaboration and decision making. Patient loyalty and positive word of mouth ensures that an organization continues to generate revenue.

A selection of live questions and answers from the audience of our recent webinar on how site reliability engineers can best leverage intelligent observability to monitor SLIs and SLOs, prioritize reliability over functionality, and more.

Targeted reliable notifications are the core of any alerting solution. Blasting out emails may be good for quantity, but Enterprise Alert focuses on the quality, this means notifying the right people at the right time. We often see monitoring and ticketing solutions creating an incident and then relying on the emailed recipient to not only identify and handle the incident but also to close out the ticket that is raised.

Let’s talk about The Legend of Zelda: A Link to the Past, and how it relates to DevOps. The game tasks our hero with finding three pendants, which unlock a Master Sword he can use to travel to an alternate realm and ultimately take down the bad guy. The US version of this SNES masterpiece came packaged with a fairly detailed instruction manual that contained an optional guide at the end to help locate the three pendants.

When you send alerts, work orders or service requests to your workers in the field, on the shop floor or campus it is essential to provide them with all relevant information necessary to solve the task. This prevents misunderstandings, avoids waste work, time for searching information and thus increases productivity and facilities an effective, timely incident resolution.

On-call planning is one of the most popular features in Enterprise Alert and is widely used by users, team managers and administrators. However, in our discussions we keep finding that it is not simply done with 5 minutes of planning. Scheduling often depend on external systems. This can range from a simple excel form provided to HR all the way to a comprehensive billing system such as SAP. As a result, it takes a quite a bit of time to transfer the planned shifts to third-party systems.