The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Less than 24 hours ago, the world came to a “social standstill” as Facebook, and its sister companies, WhatsApp and Instagram, became unavailable, leaving its 3.5 billion users in a flap. The outage, which lasted almost 6 hours, shut off access for users and businesses all over the world and caused ripple effects that we will likely continue to see in the immediate (and perhaps not-so-immediate) future.
This July, we launched The State of Digital Operations, which sheds light on the volume of real-time work, its growth over time, and how that increasingly burdens technical teams.
Yesterday the most used social media platforms in the world were inaccessible for 6 hours straight. Later, in a press release, Facebook revealed that the outage was due to configuration changes in their routers. There is no doubt that Facebook has an intense incident response plan, yet a small blind spot resulted in a significant business interruption. So how do we avoid this? The truth is, outages and performance issues are bound to happen in any network.
Splunk On-Call (Formerly VictorOps) is a popular incident response and on-call management platform that allows engineering and operations teams to collaborate with ease and resolve issues faster. As part of the Splunk Observability Suite, Splunk On-Call is combined with related products to achieve the goal of bringing monitoring, troubleshooting, and investigation, into a single, comprehensive view — simplifying the process from incident detection to resolution.
The four key takeaways for SREs from Google’s State of DevOps 2021 report
