The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Major-incident war rooms are synonymous with stress. Pressure from executives, digging for a needle in a haystack, too much noise—it’s all weight on your hardworking technical teams. Incident responders clearly need a more effective way to collaborate across various technical teams. A method that both minimizes interruptions and keeps stakeholders up to date while ensuring everyone has the right level of context to do their job.
An observability solution should help any incident responder understand what changed and why. A lot has been written on the difference between monitoring and observability, but an easy way to understand how both are integral to incident response is to consider how customers use PagerDuty—with both monitoring and observability tools—to get to the right answer.
