Operations | Monitoring | ITSM | DevOps | Cloud

Having a Status Page is like having a dog. A dog alerts you to an incident; sudden noise, approaching neighbor, squirrel… A dog sounds the alarm on an intruder. A dog even alerts you to maintenance by barking at every handyman, garbage truck, and gardener within sight. As a dog fetches the same stick over and over, so does a status page fetch the attention of your users – especially during a live incident – with each browser refresh they wait for the status to change.

In this new world of digital everything, new application versions usually mean that you’re going to get bigger and better features, more capabilities, and an uplifted user experience, right? When I talk to customers, many can’t wait to upgrade the PagerDuty integrations that they depend on to test new features. If you’re a PagerDuty for Slack user, the next-generation version of our Slack integration will certainly be an exciting development.

You've joined a company, or worked there a little while, and you've just now realised that you'll have to do on-call. You feel like you don't know much about how everything fits together, how are you supposed to fix it at 2am when you get paged? So you're a little nervous. Understandable. Here are a few tips to help you become less nervous.

Many sectors suffered during the COVID-19 pandemic, but the travel and hospitality industry was struck particularly hard as the world went into lockdown and governments urged us to stay home. According to the International Air Transport Association, global air passenger demand in 2020 was down a record 65.9% from the previous year, and the tourism industry saw an estimated loss of 100.8 million jobs worldwide.

Monitoring solutions are a vital component in managing an application’s environment. From the systems layer all the way up to the end user’s connection to the app, you want to find out how the platform is performing. Indicators like CPU, memory, the number of connections, and overall health help teams make informed decisions for guaranteeing uptime. Teams monitor metrics (short-term information) and logs (long-term information) mainly from a reactive perspective.

“SLO is a favorite word of SREs,” Grafana Labs Principal Software Engineer Björn “Beorn” Rabenstein said during his talk at KubeCon + CloudNativeCon NA 2019. “Of course, it’s also great for design decisions, to set the right goals, and to set alerting in the right way. It’s everything that is good.” So what happens when things go bad?