PagerDuty Summit 2021: Jennifer Tejada Opening Keynote
To succeed in a world of digital first customer experiences, operations must also be digital first. Join PagerDuty CEO Jennifer Tejada for her keynote at PagerDuty Summit 2021.
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Cherwell Monitoring in Production
I have been working on a couple of monitoring ideas for Cherwell. I didn’t see anything with a quick online search, and I enjoy authoring MPs to monitor applications, it is the closest I’ll get to 007. I’ve hit a major hurdle and I need to ask for a hand from the community. We have a lab environment that’s worked great while developing the Cherwell integration for Connection Center, however, it is not a good simulation for an actual deployment.
July 2021 Update: Users can be members of multiple teams
The time has come! Users in SIGNL4 can now be a member of multiple teams. This allows for staff to be on duty in multiple groups or departments in parallel and to receive related alert notifications for incidents that occur in the different teams. In addition, you can now also send Signls to multiple teams. All details are available in this article.
The Incident Review: 4 Incidents in Outer Space
From network problems to computer failures, a variety of incidents can disrupt operations for systems in outer space.
Can MS Teams be Connected to xMatters to Post Messages? - Ask Adam
Using MS Teams Connectors to post messages from xMatters is a simple way to keep people updated about what's going on in your process. You can configure the Connectors in Teams yourself without the help of your Teams admin when you know where to look! When I setup the Connector I used this image to represent xMatters. I'd love to hear any ideas you have for more videos, what you're working on, or anything you've done but would've really liked to have some help with in the comments below!
Duty Schedule Import from Third-Party Systems
SIGNL4 offers powerful duty scheduling for routing alerts to the right people at the right time. In some cases, customers use other tools as leading system for duty scheduling, e.g. SAP, Excel, etc. Here we describe how to import duty schedules from .csv files. If you use other tools or other formats you can first export your scheduled into a .csv file and proceed from there.
Automatic BMC Incident creation with Enterprise Alert
How to use Enterprise Alert to automatically create incidents inside of BMC.
Enterprise Alert's Automation Engine: Creating BMC Incidents
Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets are not being created in BMC due to a break in the workflow.
Chapter Eight: In Which James Embarks on a Service Desk Migration to Improve Incident Management with AIOps
It’s been a month since Dinesh and I humbly high-fived leaving the meeting with Charlie and Lucia and they gave us the green light to roll Moogsoft out across the whole of C&Js and I’m feeling a little weary. Change is hard. I’ve also made it harder on myself by persuading Charlie we should also migrate our service desk solution.
Investigating the Scene of an Incident: Using a Time-Traveling Topology to Create Escalation Graphs
Yes, time travel is possible...through data. My ability to time travel began when I started coding at age 10. Back then, all of my code ran on my own little computer. Like many ten-year-olds, I coded to create and play games. I also coded cool graphics to accompany music to impress my friends and utilities for copying. I launched my first commercial website in 1996 and made 25 guilders, which was good money for a 15-year old. Life was so easy.