They say change is good. But in IT operations, change is also the number one cause of outages. According to the Uptime Institute, 49% of all service outages are attributed to configuration and change management errors. That's a lot of avoidable headaches. And because errors often have downstream effects, it may not be obvious what caused an outage, resulting in prolonged downtime that affects revenue-generating business services, results in service level agreement (SLA) penalties, and causes a loss of customer trust. And those costs add up quickly. Gartner figures the meter for an average downtime event runs at $5,600 per minute.
Bandwidth monitoring provides IT administrators with the assurance that the network has sufficient capacity to run business-critical applications. In addition, network ops team have end-to-end visibility to identify network hogs that cause the congestion. Typically, when a single component overloads in any network, it can bring the entire operation to its knees and impact the employee digital experience. For example, even if you may have a dedicated service plan from your ISP, employees will end up complaining about issues like large file transfer time and slower applications.
To many, incident management and operations management may seem similar though they differ significantly. This difference, which lies in their end goals, also suggests that operations management is much more than incident management. To better understand why, it helps to look at the purpose of each one.
Digital service providers (DSP) are valued for their ability to provide access to digital content on demand. A high-quality customer experience and instant access to digital services are the greatest expectations of consumers and vital aspects of successful DSPs. Therefore, it's crucial that incidents, when they occur, don't impact your operations. With a robust incident management strategy, DSPs can provide their teams with tools for automating, coordinating, and quickly resolving issues without-or with minimal-service interruptions.