When a critical incident strikes and hampers your business operations, it's how you handle what comes next that will make all the difference to the extent of damage and the length of downtime. Chaos in the aftermath does not need have to be the default. Your team can stay focused and cool-headed with a solid incident response (IR) plan.
ITOps teams are challenged today like never before, overwhelmed by IT noise and constantly fighting fires. And for the business this often means higher operating costs, performance and availability issues, and risks to enterprise digital initiatives. So what’s an IT Ops guy/gal gotta do? Well, lately there’s been talk about “a new sheriff in town” that claims to be able to solve this challenge, and its name is AIOps.
It’s been an exciting couple of weeks and we have been hard at work to give you the best possible status page and monitoring experience, and so here is a highlight of the new features we are the most proud of.
IT service alerting (ITSA) tools automate ticketing system workflows by incorporating intelligent alerts into the creation of a ticket. These capabilities don’t only enable IT support teams to consistently deliver great services, but they also improve their collaboration and productivity. That’s why in order to extract the full value from ticketing systems, teams should consider closing the loop by complementing their ServiceNow instance with trusted ITSA solutions such as OnPage.
Ever go to a status page and it says everything is operational when it definitely isn’t? You refresh maddeningly thinking it might be you. You ponder if the bill for the internet has been paid. Then, as a last resort, you check Twitter only to discover hundreds of people are experiencing the same problem. This is common, and because of it, we’re happy to release out integration with Statuspage.io!
Announcing 3 new big changes in StatusHub! Firstly, a new UI for Services and Integrations. Secondly, a new feature "Connected Hubs". And thirdly, a new design for status pages is coming soon.
