Organizations need to continually ramp up and improve their security and resilience to unexpected incidents. But as the number of endpoints, networks, and user interfaces grow exponentially, the task becomes more difficult, and manual incident response management becomes less and less effective.
One of the most common reasons for system failures is changes to the underlying infrastructure. Amazon CloudTrail does a great job of recording when actions are taken but a lot of organizations don’t take advantage of it. FireHydrant now includes this data, giving you visibility into changes to your infrastructure while you’re investigating an incident.
Going on call and being awakened at a moment’s notice to put out fires when reputation and revenue are on the line is incredibly stressful. And with DevOps teams under increasing pressure to simultaneously release new products faster while ensuring reliability and quality, burnout is a rapidly growing problem. It’s why #HugOps and empathy are becoming so central to the culture of DevOps.
As enterprise cloud migrations accelerate, AWS continues to be a clear and compelling choice for digitally-transforming organizations. And while cloud-based operations are faster, innovative, reliable and cost-effective – they pose new, growing challenges for IT Ops, NOC and DevOps teams. With cloud-based operations, IT organizations now need to minimize outages and disruptions across different architectures and workloads.
Our founders created PagerDuty with the simple goal of making the lives of on-call developers better—and in doing that, we’ve championed a new way of working, inspired by the DevOps mindset. From that starting point, we’ve evolved our on-call product into a platform for real-time operations that enables our customers to grow from on-call rotations, to incident management and response, to full digital operations management.
