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Alerting

Incident management in ServiceDesk Plus

Learn how incident management works in ServiceDesk Plus, starting from ticket creation to its closure. ServiceDesk Plus is an IT service management software that helps organizations streamline their ticketing, and manage their IT efficiently, ensuring there's minimal downtime and top notch IT service delivery.

Postmortems Part 3: Getting The Most Out Of Your Postmortem Meetings

When we announced the launch of our Postmortem Guide, I wrote about the value of performing blameless postmortems and how to establish a culture of continuous learning. In this final installment of our blog series on postmortems, I share how to have effective postmortem meetings.

OpsRamp March 2019 Update: Incident Management and Multi-Cloud, Serverless Monitoring for Better Uptime and Faster Recovery

Last month OpsRamp delivered our Winter release, which introduced several innovations for digital operations management, including: Impact Visibility and Service Context, AIOps for Proactive IT Operations, Cloud Native Monitoring and Event Management

Business Leaders Can't Afford To Wait For Insights: How Self-Service BI is Changing Data Analysis

It doesn’t matter what industry you’re in — there’s more data at your fingertips than ever before. And with that data comes an opportunity to make informed decisions that will take your business to new heights. For marketing alone, becoming best-in-class at data analytics can help you generate 20 percent more revenue than your competitors. Those benefits increase exponentially when you bring data-driven decision-making to every aspect of your business.