OpsGenie

What is Opsgenie?

Opsgenie is a modern incident management solution for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. With over 200 deep integrations and a highly flexible rules engine, Opsgenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action.
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Zoom is now available in Opsgenie's Incident Command Center

When incidents occur, the key to a fast resolution is seamless communication. Traditionally, folks would gather in a “war room” – a room with four walls that served as a gathering place for various teams to solve high-impact problems. As incident management modernizes, teams are more dispersed, and therefore need a higher-tech way to assemble. Opsgenie developed the Incident Command Center (ICC) with exactly this in mind.

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Opsgenie strengthens key partnerships for incident management at scale

Opsgenie was built by real people who truly understood the pain of on-call, alert fatigue, and collaboration roadblocks. We empower our customers to resolve incidents faster by leveraging the tools they already use. As part of our mission to keep your always-on services up and running, we’ve worked with three key partners to strengthen the integrations we offer. It’s important that during an incident you can use the tools you’re accustomed to.

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Opsgenie's new app is live in the Zendesk Marketplace

Our new app makes it incredibly easy for Zendesk users to escalate customer-reported issues to the proper team, right from the Zendesk UI. Customer service agents can also check on the status of existing alerts without leaving their dashboard. The launch of this app is more critical than ever, as constantly changing customer expectations demand that IT and service companies are high performing and always on.

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Making the most of alerting in Opsgenie

For customer-facing SaaS companies, setting up an alerting tool is a no-brainer. In the current climate of always-on services, companies need assurance that customers are getting the service they demand and expect – all the time. But many organizations still struggle to notify the right people at the right time. If your data center is on fire and you alert Karen while she’s vacationing in the Greek Isles, you (and poor Karen) have a problem.

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How Opsgenie achieved 99.999% uptime over the last 12 months

At Opsgenie, our highest priorities are uptime and performance; our product’s very purpose is to enable our customers to keep their always-on services on – always. The Opsgenie team has achieved 99.999% uptime over the last 12 months, during which we enhanced our platform with new features and integrations and joined the Atlassian family.