Falls Church, VA, USA
Dec 2, 2019   |  By Shaun Pinney
Utilizing ChatOps for issue resolution isn’t new, but the benefits of using a single tool for communicating and resolving issues gives it lasting power. The ChatOps model enables teams to take action on their day-to-day work directly from collaboration platforms, including Microsoft Teams. Since many Dev and ITOps folks are using Microsoft Office 365 for their daily work, it was a natural next step for Opsgenie to align with Microsoft Teams.
Nov 6, 2019   |  By Kate Clavet
There are more than a million people using Amazon Cloud products, so it follows that many customers are employing an AWS integration with their Opsgenie instance. One common use case involves creating Opsgenie alerts from CloudWatch Logs to help stay ahead of issues and prevent incidents. CloudWatch Logs is an AWS log storage and monitoring feature that collects logs from all systems, applications, and AWS services in a single place.
Oct 31, 2019   |  By Shaun Pinney
It’s a given that customers expect software and IT services to be high-performing and always on. And, because incidents and downtime will always be a thing, we believe that how you respond can make or break the customer experience. We’ve learned this lesson first hand while refining our own incident management process over the last decade.
Oct 1, 2019   |  By Kate Clavet
When incidents occur, the key to a fast resolution is seamless communication. Traditionally, folks would gather in a “war room” – a room with four walls that served as a gathering place for various teams to solve high-impact problems. As incident management modernizes, teams are more dispersed, and therefore need a higher-tech way to assemble. Opsgenie developed the Incident Command Center (ICC) with exactly this in mind.
Sep 23, 2019   |  By Shaun Pinney
Opsgenie was built by real people who truly understood the pain of on-call, alert fatigue, and collaboration roadblocks. We empower our customers to resolve incidents faster by leveraging the tools they already use. As part of our mission to keep your always-on services up and running, we’ve worked with three key partners to strengthen the integrations we offer. It’s important that during an incident you can use the tools you’re accustomed to.
Nov 7, 2018   |  By
The way people communicate during “peacetime” and “wartime” is very different. When at peace, we are able to be more casual and creative with the words we use. During wartime, this changes. Language must be specific, direct, and actionable in order to communicate clearly to identify an issue and what actions need to be taken, by who.
Sep 13, 2018   |  By
Download OpsGenie's latest white paper to learn ways in which OpsGenie assists in tracking on-call time to provide compensation regardless of the approach chosen.
Aug 29, 2018   |  By
Learn how to evaluate the best solution for your organization’s needs by understanding what feature sets to look for and questions to ask when evaluating alerting and incident management tools.
Jul 12, 2018   |  By
Optimize IT Operations and drive business value. This eBook describes the challenges of incident management and provides advice on creating operational efficiencies that drive business value.
Jun 20, 2018   |  By
OpsGenie has deep integrations with AWS Services — ensuring that IT engineers and Dev and Ops teams acknowledge and resolve problems as quickly as possible.
Nov 8, 2019   |  By Opsgenie
Easily use Zoom for a video conferencing during an incident directly from our ICC. Watch this video for a quick demo and to learn how to get set up.
Oct 22, 2019   |  By Opsgenie
Watch this brief video to learn how to use alert policies in Opsgenie to increase alert quality and reduce alert fatigue.
Oct 11, 2019   |  By Opsgenie
Opsgenie is a modern incident management solution for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. With over 200 deep integrations and a highly flexible rules engine, Opsgenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action.
Sep 30, 2019   |  By Opsgenie
Learn about how Opsgenie goes beyond simple alerting and on-call scheduling to empower teams' end-to-end incident management process. Respond, resolve and learn from every incident.
Sep 17, 2019   |  By Opsgenie
Opsgenie has a new app available in the Zendesk Marketplace. You can now open alerts directly from the Zendesk UI--empowering you to resolve issues faster and stay ahead of customer experience.