OpsGenie is a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents.
With over 200 deep integrations and a highly flexible rules engine, OpsGenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. Throughout the entire incident lifecycle, OpsGenie tracks all activity and provides actionable insights to improve productivity and drive continuous operational efficiencies.
Plan and prepare for incidents:
- Determine who should respond
- Use templates to prepare messaging and communication channels to responders and stakeholders
- Predefine collaboration methods including video conferences, and chat channels
- Create status pages to communicate proactively to all stakeholders
Never miss a critical alert and always notify the right people:
- Easily manage on-call schedules of multiple teams
- Route alerts to the right people
- Notify responders using multiple channels
- Automatically escalate alerts until action is taken
Powerful Alerting & On-Call Management for operating always-on services.
Announcing the following integrations: BMC Remedy OnDemand
The transition to Agile development and continuous deployment has resulted in the DevOps movement to break down organizational walls. While there are many benefits to this approach, some best practices of traditional IT Service Management (ITSM) have been lost in the transition.
On-call compensation models may vary based on local laws, company culture, and management practices. Some common compensation models include: 1 - Incentivized on-call, 2 - Paid for scheduled overtime, 3 - Paid for total time spent resolving issues
When an incident occurs, do you shudder when either you or your team proceed to open multiple browser tabs for each of your monitoring tools? This is the picture painted by the “swivel-chair” effect, context-switching between tools to gather information needed to determine a path of resolution.
The key to choosing the best compensation plan is finding a solution that works well for your company but also recognizes the employees for their effort and time spent. If employees are well-cared for, they will, in turn, care about the business and contribute to its’ success.
Download OpsGenie's latest white paper to learn ways in which OpsGenie assists in tracking on-call time to provide compensation regardless of the approach chosen.
Learn how to evaluate the best solution for your organization’s needs by understanding what feature sets to look for and questions to ask when evaluating alerting and incident management tools.
Optimize IT Operations and drive business value. This eBook describes the challenges of incident management and provides advice on creating operational efficiencies that drive business value.
OpsGenie has deep integrations with AWS Services — ensuring that IT engineers and Dev and Ops teams acknowledge and resolve problems as quickly as possible.
Download the white paper to get details on OpsGenie’s security process.
In this webinar, we will provide a live demonstration of four ways you can automate, and customize your teams incident management process using the OpsGenie ServiceNow certified integration.
Zendesk is a popular customer service and communication software. Zendesk can create triggers for customer tickets. By forwarding Zendesk tickets to OpsGenie, you can notify users via iPhone and Android push notifications, email, SMS, and phone calls, track of the alert life cycle, escalate alerts, etc.
Service and Infrastructure reports are useful for service-oriented teams to understand the frequency and resolution of incidents in order to improve incident response efforts. Gain insight into what is successful during remediation of incidents based on data on the dashboard.
OpsGenie Marid ensures secure communication with on-prem apps, enables you to fetch more data, and empowers you to execute remediation and diagnostic actions.
Think about the last time you or someone at your company found a error or technical issue with a critical system at work. Did you know immediately how to report that issue? Did you know who on the team was the right person to communicate the issue to?