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By Matt Ryall
Our mission is to unleash the potential of all teams by harnessing the power of collaboration tools and practices. This is particularly true for teams practicing DevOps, which is all about unlocking collaboration between development, IT operations, and business teams. However, this increased collaboration can come at a cost to developers.
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By Kate Clavet
Get stories like this in your inbox During an IT incident, every second counts – but the first few minutes are the most critical. Teams who can rapidly spin up the right tools and processes have the best shot at fast resolution. And of course, many teams rely on chat tools to collaborate and communicate during incidents. So we’re excited to announce our new Slack app for Opsgenie Incidents.
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By Blake Thorne
A lot of teams are asking us about how to do incident management when you’re suddenly remote. We understand. Going remote can be scary, and few things are scarier than having a service outage you aren’t prepared for. Nobody wants to be in a situation where an important service going down and the engineer who can help isn’t answering on Slack. And if your company isn’t used to working remotely, it can be harder than ever to be on the same page during an incident.
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By Serhat Can
Setting and tracking key performance indicators based on the right data can help incident management teams reduce the impact of incidents and strengthen the business. But what exactly is the right data? That can be a deceptively tricky question. Incidents are complex, and no two are exactly the same – and your KPIs must reflect this complexity.
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By Shaun Pinney
Atlassian and Opsgenie are among the most popular apps in the Okta network this year, according to a new report from the security company. From the report: Okta’s Business @ Work 2020 Report takes an in-depth look at how organizations and people work, exploring industries and customers, and the applications and services they use to harness productivity.
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By Serhat Can
When Opsgenie and Slack team up, incident management is smoother and more intuitive. With this powerful integration, users are enabled to rapidly respond to and resolve alerts directly from Slack, using buttons or /genie commands to mute notifications, get alert details, view on-call schedules, and much more. Here are some best practices to help teams avoid alert fatigue but always stay informed.
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By Shaun Pinney
Utilizing ChatOps for issue resolution isn’t new, but the benefits of using a single tool for communicating and resolving issues gives it lasting power. The ChatOps model enables teams to take action on their day-to-day work directly from collaboration platforms, including Microsoft Teams. Since many Dev and ITOps folks are using Microsoft Office 365 for their daily work, it was a natural next step for Opsgenie to align with Microsoft Teams.
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By Kate Clavet
There are more than a million people using Amazon Cloud products, so it follows that many customers are employing an AWS integration with their Opsgenie instance. One common use case involves creating Opsgenie alerts from CloudWatch Logs to help stay ahead of issues and prevent incidents. CloudWatch Logs is an AWS log storage and monitoring feature that collects logs from all systems, applications, and AWS services in a single place.
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By Shaun Pinney
It’s a given that customers expect software and IT services to be high-performing and always on. And, because incidents and downtime will always be a thing, we believe that how you respond can make or break the customer experience. We’ve learned this lesson first hand while refining our own incident management process over the last decade.
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By Kate Clavet
When incidents occur, the key to a fast resolution is seamless communication. Traditionally, folks would gather in a “war room” – a room with four walls that served as a gathering place for various teams to solve high-impact problems. As incident management modernizes, teams are more dispersed, and therefore need a higher-tech way to assemble. Opsgenie developed the Incident Command Center (ICC) with exactly this in mind.
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By Opsgenie
Watch this pre-recorded webinar of Atlassian's Opsgenie to learn about how our alert and on-call management solution can improve your incident management process.
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By Opsgenie
Opsgenie is an on-call and alert management and incident response solution to keep services always on. It empowers Dev and Ops teams to plan for service disruptions and stay in control during incidents. With over 200 deep integrations and a highly flexible rules engine, Opsgenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action.
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By Opsgenie
This video takes a brief tour of the incident management capabilities in Jira Service Management, powered by Opsgenie. Service desk agents can view the on-call schedule, all open incidents and major incidents, and escalate issues for a rapid resolution.
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By Opsgenie
This video takes you through the brief set up of the modern incident management and response features in Jira Service Management, powered by Opsgenie. We cover building a team, creating an on-call schedule, and escalating incidents.
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By Opsgenie
Watch the video to learn more about integrating Opsgenie with Slack and how to connecting user accounts between the two applications.
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By Opsgenie
With the new app, teams can seamlessly: launch a dedicated Slack channel for each incident, push key information from Slack to the Opsgenie Incident Timeline, and capture important chat details for an incident postmortem.
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By Opsgenie
Get an overview of Opsgenie and learn how our modern alerting and incident response solution improves how quickly and effectively Dev and Ops teams respond to issues.
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By Opsgenie
Watch this brief video to learn how to set up an email integration in Opsgenie. The email integration can be setup with any tool or application that can send email, and it’s a great way to test the functionality of Opsgenie when starting a trial.
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By Opsgenie
Atlassian's Opsgenie can notify multiple users at once, but what if you want to notify an on-call engineer first and only notify other team members if the alert is not acknowledged for some time? Say hello to the escalation policies. Watch the video to learn more.
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By Opsgenie
Watch this brief video to learn how to benefit from notification rules within Opsgenie.
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By Opsgenie
The way people communicate during "peacetime" and "wartime" is very different. When at peace, we are able to be more casual and creative with the words we use. During wartime, this changes. Language must be specific, direct, and actionable in order to communicate clearly to identify an issue and what actions need to be taken, by who.
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By Opsgenie
Download OpsGenie's latest white paper to learn ways in which OpsGenie assists in tracking on-call time to provide compensation regardless of the approach chosen.
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By Opsgenie
Learn how to evaluate the best solution for your organization's needs by understanding what feature sets to look for and questions to ask when evaluating alerting and incident management tools.
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By Opsgenie
Optimize IT Operations and drive business value. This eBook describes the challenges of incident management and provides advice on creating operational efficiencies that drive business value.
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By Opsgenie
OpsGenie has deep integrations with AWS Services - ensuring that IT engineers and Dev and Ops teams acknowledge and resolve problems as quickly as possible.
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By Opsgenie
This guide explains the seven traits of organizations who are successful in migrating to the cloud.
- February 2024 (1)
- May 2021 (1)
- November 2020 (2)
- October 2020 (1)
- August 2020 (2)
- July 2020 (6)
- June 2020 (3)
- May 2020 (1)
- April 2020 (3)
- March 2020 (1)
- February 2020 (3)
- January 2020 (1)
- December 2019 (3)
- November 2019 (2)
- October 2019 (4)
- September 2019 (5)
- August 2019 (2)
- July 2019 (8)
- June 2019 (8)
- May 2019 (11)
- April 2019 (3)
- March 2019 (2)
- February 2019 (9)
- January 2019 (12)
- December 2018 (7)
- November 2018 (5)
- October 2018 (6)
- September 2018 (14)
- August 2018 (14)
- July 2018 (16)
- June 2018 (10)
- May 2018 (7)
- April 2018 (4)
- February 2018 (2)
- January 2018 (1)
- December 2017 (2)
- October 2017 (2)
Opsgenie is a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents.
With over 200 deep integrations and a highly flexible rules engine, Opsgenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. Throughout the entire incident lifecycle, Opsgenie tracks all activity and provides actionable insights to improve productivity and drive continuous operational efficiencies.
Plan and prepare for incidents:
- Determine who should respond
- Use templates to prepare messaging and communication channels to responders and stakeholders
- Predefine collaboration methods including video conferences, and chat channels
- Create status pages to communicate proactively to all stakeholders
Never miss a critical alert and always notify the right people:
- Easily manage on-call schedules of multiple teams
- Route alerts to the right people
- Notify responders using multiple channels
- Automatically escalate alerts until action is taken
Powerful Alerting & On-Call Management for operating always-on services.