Falls Church, VA, USA
Jun 2, 2020   |  By Matt Ryall
Our mission is to unleash the potential of all teams by harnessing the power of collaboration tools and practices. This is particularly true for teams practicing DevOps, which is all about unlocking collaboration between development, IT operations, and business teams. However, this increased collaboration can come at a cost to developers.
Apr 8, 2020   |  By Kate Clavet
Get stories like this in your inbox During an IT incident, every second counts – but the first few minutes are the most critical. Teams who can rapidly spin up the right tools and processes have the best shot at fast resolution. And of course, many teams rely on chat tools to collaborate and communicate during incidents. So we’re excited to announce our new Slack app for Opsgenie Incidents.
Mar 23, 2020   |  By Blake Thorne
A lot of teams are asking us about how to do incident management when you’re suddenly remote. We understand. Going remote can be scary, and few things are scarier than having a service outage you aren’t prepared for. Nobody wants to be in a situation where an important service going down and the engineer who can help isn’t answering on Slack. And if your company isn’t used to working remotely, it can be harder than ever to be on the same page during an incident.
Feb 28, 2020   |  By Serhat Can
Setting and tracking key performance indicators based on the right data can help incident management teams reduce the impact of incidents and strengthen the business. But what exactly is the right data? That can be a deceptively tricky question. Incidents are complex, and no two are exactly the same – and your KPIs must reflect this complexity.
Jan 28, 2020   |  By Shaun Pinney
Atlassian and Opsgenie are among the most popular apps in the Okta network this year, according to a new report from the security company. From the report: Okta’s Business @ Work 2020 Report takes an in-depth look at how organizations and people work, exploring industries and customers, and the applications and services they use to harness productivity.
Dec 9, 2019   |  By Serhat Can
When Opsgenie and Slack team up, incident management is smoother and more intuitive. With this powerful integration, users are enabled to rapidly respond to and resolve alerts directly from Slack, using buttons or /genie commands to mute notifications, get alert details, view on-call schedules, and much more. Here are some best practices to help teams avoid alert fatigue but always stay informed.
Dec 2, 2019   |  By Shaun Pinney
Utilizing ChatOps for issue resolution isn’t new, but the benefits of using a single tool for communicating and resolving issues gives it lasting power. The ChatOps model enables teams to take action on their day-to-day work directly from collaboration platforms, including Microsoft Teams. Since many Dev and ITOps folks are using Microsoft Office 365 for their daily work, it was a natural next step for Opsgenie to align with Microsoft Teams.
Nov 6, 2019   |  By Kate Clavet
There are more than a million people using Amazon Cloud products, so it follows that many customers are employing an AWS integration with their Opsgenie instance. One common use case involves creating Opsgenie alerts from CloudWatch Logs to help stay ahead of issues and prevent incidents. CloudWatch Logs is an AWS log storage and monitoring feature that collects logs from all systems, applications, and AWS services in a single place.
Oct 31, 2019   |  By Shaun Pinney
It’s a given that customers expect software and IT services to be high-performing and always on. And, because incidents and downtime will always be a thing, we believe that how you respond can make or break the customer experience. We’ve learned this lesson first hand while refining our own incident management process over the last decade.
Oct 1, 2019   |  By Kate Clavet
When incidents occur, the key to a fast resolution is seamless communication. Traditionally, folks would gather in a “war room” – a room with four walls that served as a gathering place for various teams to solve high-impact problems. As incident management modernizes, teams are more dispersed, and therefore need a higher-tech way to assemble. Opsgenie developed the Incident Command Center (ICC) with exactly this in mind.
May 12, 2021   |  By Opsgenie
Opsgenie is an on-call and alert management and incident response solution to keep services always on. It empowers Dev and Ops teams to plan for service disruptions and stay in control during incidents. With over 200 deep integrations and a highly flexible rules engine, Opsgenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action.
Nov 9, 2020   |  By Opsgenie
This video takes a brief tour of the incident management capabilities in Jira Service Management, powered by Opsgenie. Service desk agents can view the on-call schedule, all open incidents and major incidents, and escalate issues for a rapid resolution.
Oct 20, 2020   |  By Opsgenie
Watch the video to learn more about integrating Opsgenie with Slack and how to connecting user accounts between the two applications.
Aug 26, 2020   |  By Opsgenie
With the new app, teams can seamlessly: launch a dedicated Slack channel for each incident, push key information from Slack to the Opsgenie Incident Timeline, and capture important chat details for an incident postmortem.
Aug 17, 2020   |  By Opsgenie
Get an overview of Opsgenie and learn how our modern alerting and incident response solution improves how quickly and effectively Dev and Ops teams respond to issues.
Jul 23, 2020   |  By Opsgenie
Watch this brief video to learn how to set up an email integration in Opsgenie. The email integration can be setup with any tool or application that can send email, and it’s a great way to test the functionality of Opsgenie when starting a trial.
Jul 23, 2020   |  By Opsgenie
Atlassian's Opsgenie can notify multiple users at once, but what if you want to notify an on-call engineer first and only notify other team members if the alert is not acknowledged for some time? Say hello to the escalation policies. Watch the video to learn more.
Jul 23, 2020   |  By Opsgenie
Watch this brief video to learn how to benefit from notification rules within Opsgenie.
Jul 23, 2020   |  By Opsgenie
Learn all about how to set up and override on-call schedules in Opsgenie by watching this brief video.
Jul 23, 2020   |  By Opsgenie
Watch this video to quickly complete the basic set up of your Opsgenie account.
Nov 7, 2018   |  By Opsgenie
The way people communicate during "peacetime" and "wartime" is very different. When at peace, we are able to be more casual and creative with the words we use. During wartime, this changes. Language must be specific, direct, and actionable in order to communicate clearly to identify an issue and what actions need to be taken, by who.
Sep 13, 2018   |  By Opsgenie
Download OpsGenie's latest white paper to learn ways in which OpsGenie assists in tracking on-call time to provide compensation regardless of the approach chosen.
Aug 29, 2018   |  By Opsgenie
Learn how to evaluate the best solution for your organization's needs by understanding what feature sets to look for and questions to ask when evaluating alerting and incident management tools.
Jul 12, 2018   |  By Opsgenie
Optimize IT Operations and drive business value. This eBook describes the challenges of incident management and provides advice on creating operational efficiencies that drive business value.
Jun 20, 2018   |  By Opsgenie
OpsGenie has deep integrations with AWS Services - ensuring that IT engineers and Dev and Ops teams acknowledge and resolve problems as quickly as possible.
Jun 8, 2018   |  By Opsgenie
Download the white paper to get details on OpsGenie's security process.
Jun 7, 2018   |  By Opsgenie
This guide explains the seven traits of organizations who are successful in migrating to the cloud.

Opsgenie is a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents.

With over 200 deep integrations and a highly flexible rules engine, Opsgenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. Throughout the entire incident lifecycle, Opsgenie tracks all activity and provides actionable insights to improve productivity and drive continuous operational efficiencies.

Plan and prepare for incidents:

  • Determine who should respond
  • Use templates to prepare messaging and communication channels to responders and stakeholders
  • Predefine collaboration methods including video conferences, and chat channels
  • Create status pages to communicate proactively to all stakeholders

Never miss a critical alert and always notify the right people:

  • Easily manage on-call schedules of multiple teams
  • Route alerts to the right people
  • Notify responders using multiple channels
  • Automatically escalate alerts until action is taken

Powerful Alerting & On-Call Management for operating always-on services.