Falls Church, VA, USA
Oct 1, 2019   |  By Kate Clavet
When incidents occur, the key to a fast resolution is seamless communication. Traditionally, folks would gather in a “war room” – a room with four walls that served as a gathering place for various teams to solve high-impact problems. As incident management modernizes, teams are more dispersed, and therefore need a higher-tech way to assemble. Opsgenie developed the Incident Command Center (ICC) with exactly this in mind.
Sep 23, 2019   |  By Shaun Pinney
Opsgenie was built by real people who truly understood the pain of on-call, alert fatigue, and collaboration roadblocks. We empower our customers to resolve incidents faster by leveraging the tools they already use. As part of our mission to keep your always-on services up and running, we’ve worked with three key partners to strengthen the integrations we offer. It’s important that during an incident you can use the tools you’re accustomed to.
Sep 16, 2019   |  By Serhat Can
If your phone is constantly interrupting your beauty sleep with false alarms, you eventually stop paying attention. And once faith is lost in alerting, you start to assume that every alert is false, and inevitably issues are missed. This phenomenon is known as alert fatigue.
Sep 5, 2019   |  By Shaun Pinney
Our new app makes it incredibly easy for Zendesk users to escalate customer-reported issues to the proper team, right from the Zendesk UI. Customer service agents can also check on the status of existing alerts without leaving their dashboard. The launch of this app is more critical than ever, as constantly changing customer expectations demand that IT and service companies are high performing and always on.
Aug 22, 2019   |  By Kate Clavet
For customer-facing SaaS companies, setting up an alerting tool is a no-brainer. In the current climate of always-on services, companies need assurance that customers are getting the service they demand and expect – all the time. But many organizations still struggle to notify the right people at the right time. If your data center is on fire and you alert Karen while she’s vacationing in the Greek Isles, you (and poor Karen) have a problem.
Nov 7, 2018   |  By
The way people communicate during “peacetime” and “wartime” is very different. When at peace, we are able to be more casual and creative with the words we use. During wartime, this changes. Language must be specific, direct, and actionable in order to communicate clearly to identify an issue and what actions need to be taken, by who.
Sep 13, 2018   |  By
Download OpsGenie's latest white paper to learn ways in which OpsGenie assists in tracking on-call time to provide compensation regardless of the approach chosen.
Aug 29, 2018   |  By
Learn how to evaluate the best solution for your organization’s needs by understanding what feature sets to look for and questions to ask when evaluating alerting and incident management tools.
Jul 12, 2018   |  By
Optimize IT Operations and drive business value. This eBook describes the challenges of incident management and provides advice on creating operational efficiencies that drive business value.
Jun 20, 2018   |  By
OpsGenie has deep integrations with AWS Services — ensuring that IT engineers and Dev and Ops teams acknowledge and resolve problems as quickly as possible.
Oct 11, 2019   |  By Opsgenie
Opsgenie is a modern incident management solution for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. With over 200 deep integrations and a highly flexible rules engine, Opsgenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action.
Sep 30, 2019   |  By Opsgenie
Learn about how Opsgenie goes beyond simple alerting and on-call scheduling to empower teams' end-to-end incident management process. Respond, resolve and learn from every incident.
Sep 17, 2019   |  By Opsgenie
Opsgenie has a new app available in the Zendesk Marketplace. You can now open alerts directly from the Zendesk UI--empowering you to resolve issues faster and stay ahead of customer experience.
Aug 6, 2019   |  By Opsgenie
Watch this video for a brief overview of Opsgenie's fresh, new look.
Jul 24, 2019   |  By Opsgenie
Brief demo of how to integrate Opsgenie with Amazon Security Hub. Use Atlassian Opsgenie Amazon Security Hub Integration to forward Amazon Security Hub findings to Atlassian Opsgenie. Once Amazon Security Hub sends findings to Opsgenie, Atlassian Opsgenie will determine the right people to notify based on on-call schedules and notify them via email, text messages (SMS), phone calls, and iOS & Android push notifications.