Falls Church, VA, USA
Apr 8, 2020   |  By Kate Clavet
Get stories like this in your inbox During an IT incident, every second counts – but the first few minutes are the most critical. Teams who can rapidly spin up the right tools and processes have the best shot at fast resolution. And of course, many teams rely on chat tools to collaborate and communicate during incidents. So we’re excited to announce our new Slack app for Opsgenie Incidents.
Mar 23, 2020   |  By Blake Thorne
A lot of teams are asking us about how to do incident management when you’re suddenly remote. We understand. Going remote can be scary, and few things are scarier than having a service outage you aren’t prepared for. Nobody wants to be in a situation where an important service going down and the engineer who can help isn’t answering on Slack. And if your company isn’t used to working remotely, it can be harder than ever to be on the same page during an incident.
Feb 28, 2020   |  By Serhat Can
Setting and tracking key performance indicators based on the right data can help incident management teams reduce the impact of incidents and strengthen the business. But what exactly is the right data? That can be a deceptively tricky question. Incidents are complex, and no two are exactly the same – and your KPIs must reflect this complexity.
Jan 28, 2020   |  By Shaun Pinney
Atlassian and Opsgenie are among the most popular apps in the Okta network this year, according to a new report from the security company. From the report: Okta’s Business @ Work 2020 Report takes an in-depth look at how organizations and people work, exploring industries and customers, and the applications and services they use to harness productivity.
Dec 9, 2019   |  By Serhat Can
When Opsgenie and Slack team up, incident management is smoother and more intuitive. With this powerful integration, users are enabled to rapidly respond to and resolve alerts directly from Slack, using buttons or /genie commands to mute notifications, get alert details, view on-call schedules, and much more. Here are some best practices to help teams avoid alert fatigue but always stay informed.
Nov 7, 2018   |  By
The way people communicate during “peacetime” and “wartime” is very different. When at peace, we are able to be more casual and creative with the words we use. During wartime, this changes. Language must be specific, direct, and actionable in order to communicate clearly to identify an issue and what actions need to be taken, by who.
Sep 13, 2018   |  By
Download OpsGenie's latest white paper to learn ways in which OpsGenie assists in tracking on-call time to provide compensation regardless of the approach chosen.
Aug 29, 2018   |  By
Learn how to evaluate the best solution for your organization’s needs by understanding what feature sets to look for and questions to ask when evaluating alerting and incident management tools.
Jul 12, 2018   |  By
Optimize IT Operations and drive business value. This eBook describes the challenges of incident management and provides advice on creating operational efficiencies that drive business value.
Jun 20, 2018   |  By
OpsGenie has deep integrations with AWS Services — ensuring that IT engineers and Dev and Ops teams acknowledge and resolve problems as quickly as possible.
May 11, 2020   |  By Opsgenie
Get an overview of Opsgenie and learn how our modern alerting and incident management solution improves how quickly and effectively Dev and Ops teams respond to issues.
Apr 9, 2020   |  By Opsgenie
Powered by a brand new connection between Atlassian's Opsgenie and Bitbucket teams can now troubleshoot incidents related to code deployments and quickly take corrective action from Bitbucket. Watch the video for a brief demo and more information.
Apr 7, 2020   |  By Opsgenie
With the new app, teams can seamlessly: launch a dedicated Slack channel for each incident, push key information from Slack to the Opsgenie Incident Timeline, and capture important chat details for an incident postmortem.
Feb 19, 2020   |  By Opsgenie
Brief excerpt from our joint webinar with AWS covering Opsgenie and AWS Security Hub.
Feb 6, 2020   |  By Opsgenie
Take a brief tour of Opsgenie's Mobile app. Available for both iOS and Android— easily manage alerts, incidents, on-call schedules, and more directly from the app itself.