At PagerDuty, we’re counting down the days until the RSA Conference! Why? Because, in addition to being excited to see everyone there, we also have lots of new information to share—information in line with this year’s conference theme: Better. More specifically, how to improve security at your organization by having better processes and better collaboration.

Whether you’re a seasoned IT veteran or an up-and-coming rookie in the field, it’s key that IT teams understand how to develop the most effective processes and plans for on-call schedules and rotations. Let’s take a look at some best practices that IT pros can use to become all-stars on their on-call teams.

With our on-premise alerting software Enterprise Alert you can deeply integrate into your IT infrastructure and other backend systems as well as communication infrastructure. For some alerting scenarios it might be useful to notify teams independently from your own communications environment or infrastructure. In this case our new app-based alerting service SIGNL4 can be a great asset. SIGNL4 is a plug&play cloud solution.