Operations | Monitoring | ITSM | DevOps | Cloud

What a Great Way to End 2019! IOWs, My Gartner IOCS Experience

My 2nd Gartner IOCS experience ended with a bang, just like my first one, with an amazing presentation by Jason Walker at Blizzard Entertainment (part of the $42B Activision-Blizzard gaming powerhouse) on how they use AIOps to deliver an amazing gaming experience for hundreds of millions of gamers around the world, 24×7. But before I get to that, let me share some more key takeaways from the conference.

OnPage Mentioned in Gartner's Clinical Communication and Collaboration Guide 2019

Gartner Research provides insight into the healthcare industry, recommending robust clinical communication and collaboration (CC&C) solutions or technologies. OnPage is mentioned in Gartner’s latest CC&C guide, recognizing the organization for its digital scheduler, audit trails, automated alerts and live call routing capabilities. At its core, Gartner recommends OnPage to organizations looking to streamline clinical workflows and enhance team communications.

Reducing alert fatigue with GoAlert, Target's on-call scheduling and notification platform

At Sensu Summit 2019, Adam Westman, Sr. Engineering Manager at Target, introduced us to GoAlert, their on-call scheduling and notification open source project. In this post, I’ll recap his talk, sharing the journey that led them to build GoAlert, the problems they’ve solved, and how they use GoAlert with Sensu Go to simplify monitoring and reduce alert fatigue.

Transparency in Incident Response

When your production systems are hit with a critical issue, you can trust your DevOps team, your Sysadmins or your SREs to get the system back on track. This is a no brainer. And in turn, these folks need to be able to trust the rest of the team to let them do their jobs, be it engineering, customer support or product management. But where does this trust come from? It comes from understanding - the more you understand, the more you can trust.

Four Insights on the Future of Modern IT Operations

Join the OpsRamp team for an insightful discussion and review of our latest survey: Adapt or Perish: The OpsRamp Report on Modern IT Operations in the Digital Age. We’ll review:
    , The new expectations of IT operations from modern business , Methods for addressing the modern skills gap , The metrics for evaluating IT operations effectiveness , How to take a DevOps approach to ITOps