Operations | Monitoring | ITSM | DevOps | Cloud

Monthly Moo Update | July 2021

We hope June was as good to you as it was to us. Our latest updates, available now, will keep you relaxing poolside this summer knowing that your monitoring, event correlation, and incident workflows are all connected and automated through the cloud. If you’re not relaxing with a little cloud coverage keeping you cool, then come check out Moogsoft to see how you can keep your services available and your customers happy, so you can get to relax with a little more time in your day.

Using CC&C Platforms to Transform Metrics Into Valuable Insights

Healthcare institutions are increasingly implementing clinical communication and collaboration (CC&C) platforms to improve the productivity of care teams. Automated CC&C platforms perfect care orchestration plans to ensure providers have the means to satisfy the ever-changing needs of patients. Key features of CC&C platforms include real-time, secure mobile messaging and alerting; digital, intelligent on-call schedules; time-stamped message statuses; and automated alert escalations.

July 2021 Update: Users can be members of multiple teams

The time has come! Users in SIGNL4 can now be a member of multiple teams. This allows for staff to be on duty in multiple groups or departments in parallel and to receive related alert notifications for incidents that occur in the different teams. In addition, you can now also send Signls to multiple teams. All details are available in this article.

Duty Schedule Import from Third-Party Systems

SIGNL4 offers powerful duty scheduling for routing alerts to the right people at the right time. In some cases, customers use other tools as leading system for duty scheduling, e.g. SAP, Excel, etc. Here we describe how to import duty schedules from .csv files. If you use other tools or other formats you can first export your scheduled into a .csv file and proceed from there.

New: Push notification alerts via Pushover

Just launched: Push notifications via Pushover. Get outage and recovery alerts on all your devices, wherever you are... It's already weekend. Which means time away from the keyboard, and hopefully less screen-time from our always-around electronic devices. You don't want to go to dinner wondering if your online services are up and running, and also you might want to tone down the number of times you check your email. That's why we added the missing link to our alerting system.

Enterprise Alert's Automation Engine: Creating BMC Incidents

Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets are not being created in BMC due to a break in the workflow.