Operations | Monitoring | ITSM | DevOps | Cloud

SaaS is exploding and so it should; it takes commoditized work and infrastructure away from tech teams so that they can focus on differentiating features. But what happens when it goes wrong? How do SaaS platforms make sure they aren't letting their customers down and in turn, letting their customers down? Observability, bolstered with AI gives all the partners the best chance to optimize availability and customer experience. Here's how.

As Kubernetes becomes the key target environment across many organizations, it automatically becomes an essential topic for developers. However, Kubernetes was created for operations and, unless you spend a considerable amount of time learning and specializing yourself, it is still challenging to use. Developers should rather focus on delivering applications instead, and a developer or application-focused platform is needed to enable that.

The OpsRamp Monitor captures the latest buzz around what’s trending in the world of ITOps and related technology, and October saw some significant news, including Facebook’s unprecedented outage. Let’s dig in.

Operational monitoring can be like looking down the wrong end of a telescope. There’s no clear picture of the horizon. Everything is blurred, indistinct, and difficult to trace. If you’re relying on traditional, domain-centric monitoring, you’re faced with a similar problem: you can see the performance of individual elements, but you don’t have any visibility into the broader picture.

In 2019 Salesforce announced the general availability of Real-Time Event Monitoring (RTEM) which includes 19 different events that help monitor & secure your Salesforce data. Real-Time Event Monitoring stores events for 6 months as Salesforce Big Objects and streams events via Salesforce’s Streaming API in near real-time.

How we communicate with each other has changed, thanks in large part to rapidly evolving technology. Every day, we spend time online and on our smartphones. We’re accustomed to rich messaging with family and friends using images, videos, and emojis to help make our point and highlight our meaning. We also communicate asynchronously, meaning when we have time and it’s convenient for us.

Connectivity is more important than ever to support our education system. BYOD, remote classes, Wi-Fi, and a variety of digital learning solutions are now just part of the equation. Education IT teams have a big task: making sure educational service delivery remains uninterrupted while balancing the constraints of limited budgets, staff, and time to support digital transformation that can keep up with modern demands.

Technology environments are rapidly evolving as organizations look to remain competitive, accelerate innovation and make themselves more agile. But in the process, many of the observers, i.e., stakeholders who track infrastructure and application metrics, are falling behind, unable to monitor and manage modern, cloud-native apps and multi-cloud environments due to the complexity that comes with them.

Built on the V8 JavaScript engine of Chrome, Node.js is a very lightweight, open-source framework with minimum modules. And since it is an asynchronous system by default, it is faster than most other frameworks. DevOps still need Node.js monitoring to ensure performance better than other frameworks. In order to understand how relevant Node.js still is, note that PayPal, Reddit, LinkedIn, Amazon, Netflix and other high-use, high-visibility service providers use the framework.

In one of our preceding blogs, we spoke about Software-Defined Networking (SDN) and the key drivers behind it. Virtualisation is one of the fundamental aspects that characterises SDN, and has influenced the architecture of network switching in the data centre. OVS (Open vSwitch) is a fundamental component of modern and open data centre SDNs, where it aggregates all the virtual machines at the server hypervisor layer.