As Mobile World Congress 2023 approaches, the latest technological advances in the telecom industry will take center stage. At the forefront of these advances are the innovations brought about by open-source technologies. At Canonical, we are leading the way in this space, with groundbreaking developments in OpenRAN automation and distributed compute management that outperform our competition.

The quality of customer experience (CX) is declining, according to the American Customer Satisfaction Index. Customer satisfaction is at its lowest point in 17 years: 73.2 out of 100. Many factors are at play here, but there’s clearly an opportunity to improve the experience your customers receive. Adopting new strategies and technologies, such as AI in the contact center, can significantly improve efficiency and competitive advantage in three key ways.

5G is the fifth generation of wireless technology which is transforming the way we connect and communicate. With data transfer speeds up to 100 times faster than 4G, 5G technology enables faster download and upload times, lower latency and a higher number of connected devices. Additionally, 5G networks will support a wider range of frequencies, including high and low bands, which will ensure wider coverage and greater reliability.

Unmanageable incidents are the stuff that nightmares are made for – as far as ITOps managers and their teams are concerned. Sometimes, risks become issues. Other times, incidents turn into problems. Any of these could lead to disastrous consequences, such as security breaches, unexpected data risks, and unplanned application downtimes – all of which directly impact the organization.

IoT devices are exponentially growing in number each year, with an anticipated 14.4 billion IoT devices by the end of 2023 up to 27 billion IoT devices by the year 2025. The accelerated growth can be attributed to a variety of positive effects like increased efficiency, productivity, and convenience. However, in order to gain these benefits, these IoT devices need to be managed effectively.

The PagerTree iOS (iPhone) app now supports Critical Alerts bypassing do not disturb and the mute switch! A new version of the PagerTree is available today that adds support for Apple's Critical Alerts.

Remote IT support has become one of the most effective solutions in the globalization age. Setting aside the obvious practical reasons – different time zones, smaller wages in the developing countries, faster response time, and so on – we may say that it was an inevitable change. The new generation cares more about their wellbeing and comfort.

Continuous load testing is a powerful way of preparing for surges in traffic, without needing real users. Imagine you’re a software engineer working on a website that’s seen a recent surge in traffic. Despite initial testing indicating that the website should be capable of handling the increased load, the website crashes during peak hours. Load Testing is the process of simulating real-world usage of a website or application.