Challenges & Solutions Now that the world is reopening again from the pandemic, many employees are reluctant to go back to the office, preferring the convenience of work-from-home. To retain these employees, many organizations are adopting a compromise: hybrid work. In this setup, employees go to the office a few days a week, then report virtually from home for the rest.

In this blog, we describe how Cloudify, AWS, Intel, Proto, and Mavenir orchestrate the deployment of 5G core network as well as deploying applications that utilize these 5G services. At MWC 2022, we showcased the intend-based orchestration demonstrating that SLA based KPI can be used to place a workload anywhere in the cloud continuum, using AWS EKS for workload in Region, LocalZone, and Outposts.

The COVID-19 pandemic has upended varied operations, sectors, and industries, with customer support being no exception. According to a survey consisting of AI analysis of more than 1 million customer service calls by the Harvard Business Review, customer service is among the hardest-hit company functions by the COVID-19 pandemic. Hardly surprising.