Operations | Monitoring | ITSM | DevOps | Cloud

Top Tips is a weekly column where we highlight what’s trending in the tech world and list ways to explore these trends. This week, we’ll be talking about how we can improve our retrieval-augmented generation (RAG) systems using contextual engineering. Prompt engineering has gained a lot of attention in the past year, and it’s finally time to move on to a better experience that transforms the way AI results are provided to us.

Serverless platforms have revolutionized the way developers build and deploy APIs, eliminating the need to manage servers or underlying infrastructure. With serverless, you can focus entirely on your application logic and let the platform handle scaling, availability, and maintenance. Scaleway Serverless Functions is a flexible serverless platform that makes it easy to deploy lightweight APIs and background jobs in the cloud.

Why does AWS API Gateway spend rise even when backend infrastructure stays the same? For most teams, the answer isn’t compute. API Gateway pricing is driven by how APIs are used — request volume, retry behavior, traffic patterns, and growth over time — not by provisioned resources. Because AWS reports these costs as aggregated usage totals, it’s often unclear which APIs, environments, or behaviors are responsible for increases.

Automation revealed truth. AI extends it. Machines don’t invent knowledge. They reason from verified data. The result is operational foresight that’s traceable, explainable, and trusted.

Generic AI fails in network operations because it lacks the “institutional knowledge” of your specific environment and business priorities. Learn how Kentik’s Custom Network Context encodes your unique operational reality into AI Advisor, turning a generic chatbot into a context-aware teammate.