Operations | Monitoring | ITSM | DevOps | Cloud

It’s new from Forrester: “The Three Customer Service Megatrends In 2020: Fuse AI and Agents to Drive Better Experiences.” We won't reveal all the details in this blog – you’ll need to download the complete report for that, but we will preview one takeaway of growing interest: “Your organization needs Superagents, and they need AI.”

Stop. Before you start adding KPIs to your brand new glass table, make sure you’ve done your homework on design principles.

Today, Splunk announced a new milestone release of SignalFx Microservices APM, introducing groundbreaking innovations including: Full Fidelity tracing, AI-Driven Directed Troubleshooting, and open framework instrumentation. With the Splunk acquisition of SignalFx and Omnition now behind us, we’re excited to announce a new, revolutionary release of SignalFx Microservices APM.

Raygun’s Launch Notes are your regular round-up of all the improvements we made to Raygun last month — from significant features to performance updates.

The COVID-19 outbreak has brought businesses around the globe to their knees. To survive, organizations across verticals are rolling out work-from-home policies. And for effective remote working, it’s imperative to employ VPN connections, as they serve as a conduit for workers to access business-critical data remotely. But when valuable VPN bandwidth is consumed by trivial activities, business-critical applications can run on only meager bandwidth, which translates to lost productivity.

Due to the COVID-19 epidemic, an increasing number of people are currently using online resources for their daily lives to work from home, shop online, and for entertainment. Many companies are now turning to ecommerce to fulfill their customers’ orders and those who already have ecommerce stores may be seeing an increase in traffic, causing reliability or performance issues.

Atlassian’s Jira is an issue and project tracking software that helps plan, track and manage projects. Jira is also used by customers and internal teams to log issue tickets for the product and engineering teams to look into and resolve. This forms a feedback loop between the customer-facing and product teams to help drive and deliver the best possible software. Jira is widely adopted by Agile development teams to customize workflows and embrace collaborative resolutions to ship good software fast.