I am spending a considerable amount of time recently on distributed tracing topics. In my previous blog, I discussed different pros and cons of various approaches to collecting distributed tracing data. Right now I would like to draw your attention to the analysis back-end: what does it take to be good at analyzing transaction traces?

SMEs struggle with keeping business processes running smoothly, from managing workflows to keeping records on sales and customer interactions. However, small businesses can make their life in business smarter and easier by integrating automation tools. Business automation is fast transforming how brands carry out their operations. In essence, the size of business does not matter when it comes to automation.

Nexthink’s Chief Product Officer, Samuele Gantner, spoke recently with Digitalisation World, a popular tech news company to discuss the next generation of our Experience Platform. IT departments around the world are under considerable stress nowadays but there are several fast and practical solutions available in the Nexthink platform that our customers are using to help support their remote workers and flexible work environments.

We’re excited to announce a new set of product updates and enhancements to the PagerDuty platform! PagerDuty partners with organizations to help teams create efficiencies across IT organizations and protect customer relationships. These updates will help further improve your team’s ability to manage and reduce noise, automate critical response workflows, and quickly mobilize a response in order to mitigate disruptions across your digital operations when seconds matter.

In the era of reliability, where mere minutes of downtime or latency can cost hundreds of thousands of dollars, 24x7 availability and on-call coverage to respond to incidents has become a requirement for the vast majority of organizations. But setting up an on-call system that drives effective incident response while minimizing the stress placed on engineers isn’t a trivial task.

In January 2020, the UK recorded its first case of COVID-19. The world was facing the unknown, and the only apparent way to contain the virus was for every nation across the planet to shut down. As governments across the globe planned for the unknown, organizations rapidly began seeking ways to support efforts to save lives and restart the economies of these countries. One such endeavor was the vital role technology could play in contact tracing.

I recently spoke with Alex Skrivseth, the Operations Manager at The Shed App, and discovered how he’s using InfluxDB to monitor the current levels of gas and diesel at various gas stations. Simply by extracting IoT sensor data, he has been able to provide valuable previously inaccessible data to fuel truck drivers.

Year after year, we have seen that when it comes to maintaining end-user experience during the holiday season, preparation is key. But this year promises to be different, there has never been a time where digital-first was so imperative to the survival of most retailers. The drastic changes brought in by COVID-19 is bound to have a significant impact on the holiday season. Black Friday 2020 might as well be the benchmark for DEM going forward.

Have you heard the buzz about observability with Honeycomb 🐝? It’s the best tool on the market for observing your systems in real time to reduce toil and delight users. But don’t listen to us, listen to our buzzing community of “Pollinators”–this blog post is dedicated to them 💖 An invite is sent to our shared Slack workspace “Pollinators” to everyone who signs up for Honeycomb.

As the automation surface area grows to accommodate hundreds of interconnected APIs on the cloud, developers are using their own, home-grown “digital duct tape” to manage a growing “DevOps dumping ground”. For a lot of organizations, home-grown glue logic is inconsistent, not repeatable, and expensive to maintain hundreds of event-based workflows and thousands of combinations. We believe that the answer lies in automation workflows.