Operations | Monitoring | ITSM | DevOps | Cloud

How Deloitte uses the Now Platform to serve clients worldwide

Deloitte had a problem to solve. It’s the world’s largest professional services company, with 300,000 employees in 150 countries and territories around the world. The firm’s leadership recognized that as demands on its workforce increased, inconsistent approaches to service management were impeding Deloitte’s ability to consolidate and scale worldwide. Deloitte addressed this and other growth issues by adopting the Now Platform as a foundation of its digital transformation.

AIOps Best Practices | First Data/Fiserv: Going Ticketless with AIOps and Moogsoft

At First Data/Fiserv, AIOps dramatically improved incident management and resolution, a transformation that allowed this financial services provider to almost go ticketless. The speakers describe the entire process, started when the CIO called for a global, next-gen monitoring platform. First Data/Fiserv soon realized that Moogsoft’s collaboration and record-keeping capabilities allowed it to slash tickets by 95%. They also describe how the system was fine-tuned to handle both regular and critical incidents transparently.

AUCloud sees 30% capacity savings and 20% performance improvement partnering with Virtana for its IT optimization strategy

San Jose, CA, August 6, 2020 – AUCloud’s IT infrastructure has seen a 30% savings in IT capacity and a 20% improvement in performance by implementing deep IT monitoring tools. The Australian Government and Critical National Industry Infrastructure-as-a-Service (IaaS) provider’s improvements in results were gained through its partnership with Virtana, a leader in enterprise hybrid cloud migration and optimization.

Elastic Training helps UK Driver and Vehicle Licensing Agency better serve motorists

The core responsibility of the UK's Driver and Vehicle Licensing Agency (DVLA) is to maintain more than 48 million driver records, more than 40 million vehicle records, and to collect approximately £6 billion ($7.75 billion) a year in Vehicle Excise Duty. The agency is at the forefront of public digital services, and has made significant progress in transforming its IT systems into new cloud-based platforms.

Through the Crisis: Nexthink Customer Stories (Bournemouth University)

Across almost all industries, IT’s focus has shifted from WFH (Work From Home) to WFA (Work From Anywhere). Some businesses and organizations might be further along in facilitating flexible work, but it seems like everybody is instinctively starting to rethink both their short and long term management strategies.

How Capgemini Solved Multi-Cloud Observability on Heroku/Salesforce

The modern enterprise has expanded its reach by using the power of cloud computing. However, with that power comes complexity in leveraging the multiple platforms needed to provide rich functionality. To achieve a seamless integration that involves multiple cloud infrastructures you need insightful and actionable data. You also need the right team to bring the clouds together in a seamless, effective, and efficient manner.

Global Energy Leader Transforms Technology and Culture with Kubernetes

When your company is born in the first Industrial Revolution, how do you stay relevant in the digital age? For Schneider Electric, the answer is continuous innovation, driven by its heritage in the electricity market. Founded in the 1880s, Schneider Electric is a leading provider of energy and automation digital solutions for efficiency and sustainability.

Powering Khoros Community Platform using Elasticsearch

At Khoros, we provide a platform for brands to build a community around their customers. Behind the scenes, this community platform is powered by Elasticsearch for operations such as free text search, fetching data for our custom query language, and building customizations. Some of the biggest communities have millions of users and greater than 100 million documents. Come and take a look into how we index these millions of documents in a reliable and efficient way to power our community platform!

Swampup Leap: Creating an Inner Source Hub at Siemens

In their presentation at the swampUp 2020 conference, IT service manager Marija Kuester and her team at Siemens AG revealed how they use JFrog Artifactory to deploy and scale their Inner Source Hub service, and meet the challenging needs of their key business stakeholders. In the recorded session, the Siemens team outlined the service architecture with rich insights into the IT service deployment and internal developer adoption.