Operations | Monitoring | ITSM | DevOps | Cloud

Goliath Technologies

Goliath's Use of AI Puts an Extra Citrix Expert In-House

AI has been the talk of the day ever since the breakthrough of ChatGPT with a large generative language model. More and more companies are also adding AI capabilities into their products, but this is often just a marketing trick to tag on AI to show a new feature that isn’t really AI. Goliath Technologies is handling AI very differently. They are introducing KIP, a virtual AI troubleshooting assistant for Citrix end user experience monitoring.

Goliath Introduces an Industry-First AI Troubleshooting Assistant Reshaping How IT Support Teams Address User Issues Requiring Deep Citrix or Horizon Expertise

PHILADELPHIA, February 5, 2024 — Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software, today announced the general availability of Goliath Performance Monitor 12.1.1, bringing AI into the service of IT Administrators to address the need for additional Citrix and Horizon expertise.

Trouble Finding Citrix Expertise? The Answer is Technology

It is all in the numbers. And the numbers are not changing anytime soon. Citrix sites support over 400,000 customers. On average, an organization has 2-3 total FTEs managing and monitoring their Citrix environment. If you take those numbers, then roughly there is a demand for at least 1.2 million experts who need to be able to interact with Citrix in a knowledgeable way. Now on the supply side. We know there are 62 named Citrix Technology Professionals (CTPs) every year who are highly certified.

Risks for Health IT Running Outdated Citrix Receiver / Workspace App

Over the past couple of years, I’ve carried out several audits on healthcare customers’ Citrix Virtual Apps and Desktops or DaaS deployments, and one of the checks that consistently stands out is the use of older Citrix Receiver and Workspace app versions connecting to the environment.

Prevent Critical Issues Resulting from Using EOL Citrix Receiver Versions

When I speak with IT professionals about end user experience and Citrix session performance, unsurprisingly, the subject of Citrix Workspace app versioning pops up. What is surprising, however, is their various degrees of attention toward maintaining up-to-date versioning of the Citrix Workspace app. Citrix Receiver was the previous iteration of Citrix Workspace app, but many organizations are still leveraging dated or unsupported Citrix Receiver versions.

Epic 2.0 Module Launch

Philadelphia, PA – August 23, 2023 – Goliath Technologies, a leading provider of end-user experience monitoring and troubleshooting solutions, is proud to announce the second version of its Epic Module, which further enhances our exclusive integration designed to help improve clinician and healthcare worker satisfaction with Epic. Goliath is an Epic App Market Member, and our new module is available on the Epic Connection Hub.

Google and Goliath - An Ideal Match

The rise of ChromeOS has been a significant development in the world of technology, particularly in the enterprise world. As an IT professional, I have witnessed firsthand how businesses have shifted their approach towards technology to boost productivity and efficiency. ChromeOS has emerged as a cloud-based operating system that is gaining popularity due to its simplicity, affordability, and security features.

Goliath Technologies ChromeOS Monitoring

Nearly 20 million new ChromeOS devices were shipped globally in 2022 according to IDC figures, with the large US education sector being by far the prime market for the platform. That’s a lot of endpoints to monitor and troubleshoot and Goliath Technologies has stepped up to this challenge, leveraging their exclusive access to some of Google’s API’s to build a platform to discover, check, and diagnose devices running the OS.