Operations | Monitoring | ITSM | DevOps | Cloud

Simulating Multi-Agent Workflows to Find Hidden API Vulnerabilities

API gateways are often viewed as the centralized entry point for client HTTP requests in a distributed system. They act as intermediaries between clients and backend services, managing API request routing, load balancing, rate limiting, access control, and traffic shaping across multiple backend services. This API management is vital for many services and products, but many organizations can put too much stock in it.

Strategic career decisions ft. Cate Huston, Engineering Director at DuckDuckGo

In this episode of The Confident Commit, Rob Zuber sits down with Cate Huston, Engineering Director at DuckDuckGo and author of "The Engineering Leader," for a deep dive into career ownership and sustainable engineering leadership. Cate challenges the common misconception that career growth equals promotion, introducing the concept of being the "directly responsible individual" for your own career and the crucial difference between "buying" versus "renting" your skills in the marketplace.

Help Desk vs. Service Desk: What's the Difference?

Modern businesses depend on strong IT support to keep everything running smoothly. However, many still confuse the terms Help Desk vs Service Desk, often using them interchangeably. This mix-up can lead to choosing the wrong support structure, affecting productivity and user satisfaction. This blog will clearly explain the difference between a help desk and a service desk, and guide you on when to use each.

Configuring Data Loss Prevention

Redacting PII (DLP): Speedscale can be configured to redact personally identifiable (PII) or other sensitive information (PII) from traffic via it's data loss prevention (DLP) features. This redaction happens before data leaves your network, preventing the Speedscale service from seeing the data at all. However, the overall shape or structure of the data is retained in order to facilitate useful testing against systems.

Introducing Cost Meter - Proactive Observability Cost Control with Per-Hour Granularity

The irony isn't lost on us - observability platforms are built to be proactive about system health, yet when it comes to managing observability costs themselves, teams are forced to be reactive. Today, that changes with Cost Meter, now live in our platform. Cost Meter transforms observability spend management from a monthly billing surprise into a proactive, data-driven process with hourly aggregated metrics that give you complete visibility into your telemetry ingestion patterns.

Agentic AI in Customer Support: Is It Ready to Resolve 80% of Issues Autonomously?

Daniel O’Sullivan, Senior Director Analyst at Gartner Customer Service & Support Practice, recently said in an article “Agentic AI has emerged as a game-changer for customer service, paving the way for autonomous and low-effort customer experiences.

What is Service Catalog Observability and How Does It Work?

A service catalog gives teams a shared view of their systems—what services exist, who owns them, how dependencies are structured, and the SLAs that guide expectations. It’s an important part of development infrastructure because it helps everyone speak the same language about services. Service catalog observability builds on that foundation.