With coronavirus (COVID-19) wreaking havoc across the globe, its disastrous effects are felt in the IT world, too. The lack of a complete work environment, as well as communication issues in development and production, will likely cause a total slowdown in every industry’s growth. Remote work is now mandatory in almost every enterprise.
With all the buzz surrounding user experience these days, I thought it might be worthwhile to start “at 50,000 feet” and dissect user experience into its component parts and see what all the fuss is about. User experience (UX) is somewhat different than customer experience (CX). Customer experience has been defined as the quality of all a consumer’s encounters with a company’s products, services, and brand. Today, user experience typically refers to the digital user experience.
In this article: Infrastructure monitoring systems have been undergoing massive change in the past few years. Before the proliferation of cloud computing, IoT and edge computing, mobile apps and SaaS apps, the practice was fairly static, albeit traditionally quite siloed. IT managers needed to get data on a set of standard metrics, from a handful of tools.
