On Wednesday January 27th, 2021, Microsoft Office 365 experienced an outage affected a number of its services with a prolonged outage affecting Exchange Online.

We asked in a recent poll which popular TV show your IT team resembles the most. Big Brother came out on top, with almost 40% of respondents saying that their incident resolution process most resembled this show. Would you compare your incident management process to an episode of Big Brother? If so, it's likely that your IT environment is highly monitored, but incidents still seem to slip through the cracks.

WebPageTest tries to use real browsers and devices for testing whenever possible, but doing that at scale has some serious challenges, particularly when it comes to testing mobile browsers. There are a lot of different moving pieces, from the device itself to everything that needs to be in place for traffic shaping. The phones themselves pose significant reliability challenges.

At Illuminate, Genesys Cloud principal architect Kal Patel shared how they use Sumo Logic, how they manage it at scale, and some of the lessons they’ve learned in the last year.

APIs have become the de-facto standard in building and running modern applications. They are an integral part of the automation workflow of any business and as more users rely on your APIs to power their applications, the need for them to be reliable is important. Any degradation in their health, availability, and performance will impact your business, so ensuring its reliability depends on proactively monitoring your APIs.