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Freshservice Service Management Benchmark Report 2021

The Freshservice Service Management Benchmark Report 2021 (FBR 2021) is a benchmark index for key performance indicators (KPIs) for IT Service Management. With anonymously aggregated data from over 47 million unique service desk tickets, the FBR 2021 draws insights across industry averages for agent productivity, service desk efficiency, and scalability of service management solutions.

5 Ways to Get Valuable Insight From Your AWS Bill

Did you know that Virtana Optimize’s Bill Analysis tool shows you not just the services currently monitored by Virtana but all services to deliver an overall view of your AWS cost? And if you’ve set up and configured consolidated billing to link multiple AWS accounts, you can include data from all those accounts in that view. You can even add multiple billing orgs to the same Virtana Optimize account.