Operations | Monitoring | ITSM | DevOps | Cloud

Managing a growing IT environment requires more than reacting to problems as they appear. IT teams and managed service providers (MSPs) need continuous visibility into endpoints, servers, networks and other infrastructure so they can identify potential issues, perform maintenance and resolve problems remotely. That is where remote monitoring and management (RMM) software comes in. RMM tools provide IT teams with a centralized way to monitor and manage distributed IT environments.

Your Internet circuit is up. The firewall shows the WAN link as connected, your ISP's status page is green, and a speed test comes back at full provisioned bandwidth. Meanwhile, Teams calls at one branch break up for ten minutes every afternoon, and every user at that site sees Salesforce slow to a crawl at the same moment. Then everything recovers before anyone can capture it.

What does your organization owe a customer when a priority ticket misses its resolution target by forty minutes? For most service providers and internal service desks, the answer stays unclear until the customer asks for a credit or a manager asks why the monthly SLA report shows a miss. By then, the facts that decide the outcome, such as when the clock started, whether it paused and who was told, are scattered across tickets, emails and chat threads.

How much of your SOX audit season goes into rebuilding proof of work that was already done? Access was approved, the change went through review, the backup ran, yet the evidence lives in email threads, chat messages and a spreadsheet someone updated last quarter. When an auditor asks for a complete list of production changes, IT staff have to pull records from several places against a deadline.

VirtualMetric DataStream now includes a PowerShell console in the browser, more than a dozen new integrations, and a new way to collect data from servers and virtualization hosts, where teams choose exactly what they collect. This update also brings guided learning for new users, built-in monitoring rules, and new controls for organizations managing branding and sign-in. Here’s what’s new.

First previewed on stage at Civo Navigate London, the new Civo dashboard is now in beta, and getting to it just got a lot easier. Starting today, you'll see a Try it now banner at the top of your current dashboard at dashboard.civo.com. Click it to head to the new dashboard, sign in with your usual Civo account details, and you're in. You can also go directly to dashboard-manager.civo.com. Look for the Try it now banner in your current dashboard.

Last week we hosted our annual conference, EVOLVE, where global engineering leaders came to talk through the realities of building AI-native SDLCs. When asked to name the biggest friction point in their software lifecycle, attendees gave telling answers: ‘reviewing changes’ took 36 percent, ‘measuring impact’ took 35, and ‘building’ drew zero votes.

At incident.io, we've spent the last two years building Investigations, our AI SRE. When you get paged, it starts investigating straight away, looking across your telemetry, recent deploys, past incidents, docs and code, and posts what it's found in your incident channel (or on your phone, if it's 2am and you're still deciding whether you need to get out of bed). By the time you open your laptop, you're starting at step six of triage rather than step one.

Most of what people mean when they ask "how does this actually work" comes down to three words used precisely: workflow, run, and gate. This is what each one is, and how they fit together.

You get a Slack message from the VP of Sales: They have asked an AI agent connected to Snowflake for the past quarter’s revenue and the numbers look wrong. First, you verify the agent’s query and, when that looks fine, check the pipelines that populate the underlying table. All jobs completed, the data is recently refreshed. Then it’s time to check the logs for errors. Nothing.