Operations | Monitoring | ITSM | DevOps | Cloud

Remember when Slack went down in early January? The three-hour outage, set off by AWS capacity issues, cost the company an untold amount of money. And the effects rippled across the enterprise. The outage devalued the company’s stock and seemed to send all 142,000 of its customers to Twitter to gripe. This high-profile outage is just the most recent of many outages highlighting the critical nature of continuous availability. And there’s only one answer to the problem.

GraphQL is a query language for APIs developed by Facebook in 2012. It was then open-sourced in 2015. GraphQL enables frontend developers or consumers of APIs to request the exact data that they need, with no over-fetching or under-fetching. In this article, we will learn how to monitor GraphQL APIs with the open-source APM tool, SigNoz. GraphQL has become a popular alternative to REST because of its ease of use. It enables developers to pull data from multiple data sources in a single API call.

The Now Platform® San Diego release is generally available (GA) with many new enhancements to help people work fast, easier, and more efficiently. I’m excited that GA day is here, knowing my team helped deliver another great release. In my career as a ServiceNow upgrade program manager, I’ve managed upgrades for 13 releases—three as a customer and 10 within ServiceNow. Generally, on GA day, my team’s work is complete, and we’re already preparing for the next release.

Virteva is a multi-award winning ServiceNow Elite Sales and Services Partner that helps organizations create and maintain a competitive advantage through innovative workflow design, white glove support and technology that enhances effectiveness and resilience in a rapidly changing landscape of work. Virteva has over 2,500 implementations and 20+ years of Enterprise Service Management experience.

Obkio releases a new macOS Monitoring Agent to allow users to monitor network performance on macOS to identify and troubleshoot network problems.

Functional unit and integration tests are a standard tool of any software development organization, helping not only to ensure correctness of newly implemented code, but also to identify regressions — bugs in existing functionality introduced by a code change. The situation looks different though when it comes to regressions related to non-functional requirements, in particular performance-related ones: How to detect increased response times in a web application?