Operations | Monitoring | ITSM | DevOps | Cloud

Digitalization Is Key To Competing In This New Era Of Customer Experience

Customer experience (CX) is becoming an increasingly strategic part of any company’s brand as businesses become more customer-centric. And thanks to technologies that give customers more options than ever, right at their fingertips, consumers expect a flawless CX, anytime and anywhere, regardless of medium. In other words, customer retention and satisfaction is intertwined with CX.

How to monitor MongoDB with OpenTelemetry

MongoDB is a document-oriented and cross-platform database that maintains its documents in the binary encoded JSON format. Mongo’s replication capabilities and horizontal capability using sharding make MongoDB highly available. An effective monitoring solution can make it easier for you to identify issues with MongoDB such as resource availability, execution slowdowns, and scalability. observIQ recently built and contributed a MongoDB metric receiver to the OpenTelemetry contrib repo.

What is SaaS Cloud Security and What Are SaaS Security Best Practices?

Software-as-a-service or SaaS has taken the business world by storm. With enormous benefits and features, it is no surprise that the SaaS industry has increased by 500% over the past seven years only. However, like any other technology, it carries a significant risk of data breaches. Do you know that encryption worries are the biggest SaaS-related security concerns for businesses?

ITIL v3 vs. ITIL v4: An Introduction to the ITIL v4 Framework

Since it was developed in the 1980s, the IT Infrastructure Library (ITIL) has been maintained by Britain’s Office of Government Commerce (OGC). The ITIL framework is considered to set the standards for IT service delivery. The latest version is explained in a series of five books, each one focusing on different processes and stages.

Survey: Cybersecurity requires risk-based management approach

We’ve entered a new era of cyber risk where cybersecurity is no longer just an IT issue, according to findings from a May 2022 ThoughtLab global survey co-sponsored by ServiceNow. Although cyberattacks and breaches are increasing, many organizations are unprepared to respond. The problems come down to three main areas.

Continuous Performance Testing in CI Pipelines: CircleCI

With over 50,000 active organizations and 250 million workflows, CircleCI is one of the most popular networked CI platforms. When getting started with CI pipelines, teams typically want to ensure that code will compile, pass unit tests, and build a container image. After catching these low hanging fruit of syntax errors, engineering teams need to dig much further to find business logic and scalability errors.

Windows 11 Preparation: Is Your Organization Ready?

When Microsoft rolled out Windows 11 last fall, the announcement included what seemed like a relatively distant deadline: October 14, 2025, the date when Windows 10 support will end. Considering how many unexpected changes we’ve all experienced over the past few years, we understand if you’re hesitant to prepare for anything that’s not scheduled to take place until the year 2025.

Improving performance on complex diffs

Bitbucket Cloud is making changes to pull request diff functionality that will improve diff performance, particularly on complex diffs. We are changing our diff algorithm from what we call a '3-way' diff to a 2-way 'three-dot' diff, which will show the difference between the tip of a source branch and the commit from which it branched off the destination, as shown below. This new diff will be implemented on the Pull request page and Branch page in the coming weeks.