Operations | Monitoring | ITSM | DevOps | Cloud

Managing Microsoft Teams Services: Redesigning IT Silos for Cloud-Based Services

IT silos, which originated from operational processes that made sense in an on-premise world are still a fact today. It’s easy to understand how these silos, which segregate and isolate IT data and operations from other points in the infrastructure came about.

Top 5 Reasons for "Why AppNeta?"

AppNeta by Broadcom Software is a SaaS platform that enables large enterprises to gain visibility into their business-critical applications as experienced from remote offices and to understand how the networks that drive them operate. Because of our network focus we often get compared to traditional monitoring solutions, but with a quick overview it should be easy to explain to others in your organization how we differentiate.

How AppNeta Drives Business Value

While network and application performance grow increasingly business critical, IT’s ability to track and control service levels continues to be diminished. The shift to hybrid and remote work means users are now highly reliant upon public internet connections, which require additional security at the network edge. Plus, the majority of apps, internal or external, are now cloud hosted.

Get more insights with the new version of the Node.js library

We’re thrilled to announce the release of a new update to the Cloud Logging Library for Node.js with the key new features of improved error handling and writing structured logging to standard output which becomes handy if you run applications in serverless environments like Google Functions!

5 improvements coming to the CFEngine Docs

This year, we are improving CFEngine’s ease of use, so it should come as no surprise that we need to rethink our documentation site. For software like CFEngine, great documentation is not just “nice to have”, but a must for our users, both beginners and experienced. CFEngine has helped DevOps teams to automate their day-to-day tasks and make better decisions by providing a holistic overview of their systems.

10 Project Management Principles For Operational Efficiency

Project management principles can help your organization strive toward operational excellence. If you are embarking on complex and challenging projects, you need a clear set of principles to ensure you are moving in the right direction. While there are many different project management frameworks, we are going to break down some basic project management fundamentals.

The Success of Hybrid Work Hinges on Technology

We’ve been talking about it for more than a year now, but the last few months have only affirmed the fact: hybrid work is here to stay. The myriad research that’s been conducted so far proves that not only do employees want the flexibility of hybrid work, but also that hybrid work has a huge potential to drive better business results.

The Crucial Difference Between IT Security and IT Compliance

Over the last couple of years, organizations across the globe have been facing an increasing number of cyberattacks. The rapid shift to remote work left many organizations vulnerable and bad actors took advantage of this situation. And the global average cost of breaches has seen a sharp increase in 2021 compared to the previous year; from 3.86 million USD in 2021 to 4.24 million USD in 2022.

How to Manage Change and Safeguard Against Human Error

“To err is human.” The possibility of human error is everywhere. However thoroughly a roll-out is planned, however fool-proof an update, however tightly-run a deployment strategy, any business that involves humans is going to carry a certain possibility of human error. It comes with the territory.

A Deep Dive Into the Emergency Change Control Process

Change management is an essential part of IT service management (ITSM), and it's a tightrope walk between implementing the change as fast as possible and mitigating the risks. The risks go up when it's an emergency update. According to Harvard Business Review, 70% of change initiatives fail. But emergency changes are important, they’re essential to keep the business flowing and to mitigate losses. Let's explore the emergency change control process and five best practices for it.