Operations | Monitoring | ITSM | DevOps | Cloud

3 benefits of digitizing the customer experience

Digitizing the customer experience remains a key initiative for many organizations—even during a tough economic climate when cutbacks are running rampant. Investing in digital strategies to connect people, processes, and systems can yield a unified approach to customer service that drives efficiencies, empowers colleagues, and increases customer loyalty.

Avoid These Five Cloud Networking Deployment Mistakes

When transitioning from physical infrastructure to the cloud, it’s easy to think that your networks will instantly be faster, more reliable, and produce windfalls of cost savings overnight. Unfortunately, this wishful line of thinking fails to account for some of the complexities of cloud networking and is one of the biggest drivers of the cloud deployment mistakes we see.

Building a metrics backend (time series db) with PostgreSQL and Rust

At ilert customers are already benefitting from our easy to setup private or public status pages and auto generated SLA uptime graphs for their business services. However, we decided to push the graph topic a bit further with custom metrics. Using ilert metrics customers can showcase additional business data and insights into their services on their status pages.

What Is a Zip File? What Is It and How To Open One Without Going Crazy

When you are downloading or sharing files online, there is a good chance that one of them will be in the form of a zip file. A zip file is a compressed folder that compresses multiple files into a single folder. The main benefit of zip files is to reduce the size of various files into smaller ones. Especially when you are transferring these files over the internet, reducing their size means they take up less bandwidth and download faster.

What is SD-WAN technology, and how does it work?

In recent years, Software-Defined WAN Technology (SD-WAN) has changed the way networking professionals secure, manage, and optimize connectivity. As organizations continue to implement cloud applications, conventional backhaul traffic processes are now inefficient and can cause security concerns. SD-WAN is a virtual architecture that enables organizations to use different combinations of transport services that can connect users to applications.

Is a multicloud strategy right for your organization?

For the last few years, many development teams have replaced traditional data centers with cloud-hosted infrastructure. Cloud adoption continues to grow, and teams are updating applications to leverage cloud-based services. But for many organizations, adopting a single cloud provider to host all their applications and data can put their business at risk. To reduce these risks, some organizations are distributing resources across multiple cloud providers in a specifically designed way.

Integrations on Rails: How we build and deploy integrations at FireHydrant

Implementing integrations without a mountain of technical debt can be challenging. But it doesn’t have to be all bugs, burn out, and outages when shipping integrations at a high volume. We’ve unlocked a pattern at FireHydrant to rapidly build and release integrations without swiping the technical debt credit card each time — and that gave us a fastlane to building premier integrations.