Operations | Monitoring | ITSM | DevOps | Cloud

Payment Optimization with AI-Based Analytics

The fintech market grows larger and more diverse each day. The financial news website Market Screener says the global fintech market will be worth $26.5 trillion by 2022, with an average annual growth rate of 6%. In Europe alone, the use of financial technology increased by 72% during 2020. Competition in this market segment is also on the rise.

The Importance of Network Insights in Achieving Full End-To-End Observability

When we talk about observability, we tend to focus first and foremost on the metrics, logs, and traces that you can collect from applications – such as request rates, error rates, and request duration. Infrastructure-level metrics, like CPU and memory utilization, might factor into the discussion as well. Here’s a third category of critical observability insights that teams tend to overlook: the network.

Refined User Experience, New Executive Visibility, and Enhanced Cloud Monitoring with Splunk Enterprise Security 7.0

Just like that, another year has gone by full of remote work, virtual conferences, and lengthy Zoom calls. And, although we were not able to see our fellow Splunkers in person at.conf21 that didn’t stop us from previewing the latest enhancements to Splunk Enterprise Security. And now, it gives us great pleasure to announce that Enterprise Security 7.0 is available!

How proactive support operations can reduce customer escalations

Minesh Patel, senior manager of support account management at ServiceNow, and JP Renaud, senior director of support management at ServiceNow, contributed to this blog. As part of our customer service and support team, the ServiceNow support account management (SAM) and customer escalations (CE) teams are committed to averting situations where performance affects customers’ ability to operate their business.

Netreo Full-Stack Monitoring and Observability Suite Achieves Veracode Verified Standard Recognition

Netreo, the award-winning provider of IT infrastructure monitoring and observability solutions and one of Inc. 5000’s fastest growing companies, today announced that the Netreo full-stack IT infrastructure monitoring and Retrace by Netreo full lifecycle APM solutions have both earned Veracode Verified Standard recognition for proven security practices in application development.

Discover Database Servers In 3 Steps

I recently had a cloud migration client who was at the beginning stage of their discovery phase and looking to jump straight to “which database platforms should I be using in the cloud?” - a tall ask you might say, but following the three steps below they were able to discover and analyze all of their database servers in just two weeks.

Top Dashboards For Remote Digital Employee Experience Monitoring

Your business is already operating in a hybrid model, isn’t it? Perhaps, you are deciding to become an entirely remote workforce. Whatever be the case, IT must support employees working from multiple locations and track remote digital employee experiences using real-time dashboards. In this article, we are going to cover three Digital Experience Monitoring dashboards to help your team identity and troubleshoot problems that your employees might face in their home environment.

14 Ways To Leverage AI To Better Connect With Customers

Artificial intelligence has been a hot topic of conversation among agency leaders for some time now, and mass adoption of AI as a valuable marketing tool is already well underway. While brands come up with innovative ways to use AI to meet their strategic business, marketing and sales goals every year, they also learn a lot through trial and error in the process.