Operations | Monitoring | ITSM | DevOps | Cloud

Why optimizing for MTTR over MTBF is better for business

The classic debate when running a software as a service (SaaS) business is between release frequency vs. stability and availability. In other words, are you Team MTTR (mean time to recovery) or Team MTBF (mean time between failure)? In this blog post, I argue for MTTR, which encourages you to push more frequently, embrace the instability this may introduce, and invest in training and tooling to deal with the pursuing outages.

Serverless computing: The what, why, and why not

Applications have traditionally been run on servers, which have to be closely monitored to ensure there are no hindrances in production. In the case of serverless computing, you no longer have to manage servers, as the onus falls on cloud service providers. Read along to discover more about serverless computing, including some of its advantages and disadvantages. So what actually is serverless computing?

Updated SharePoint, OneDrive Monitoring

Exoprise recently updated the CloudReady SharePoint sensor for monitoring SharePoint Online and SharePoint 2019 Server. At the same time we separated the CloudReady OneDrive sensor to better segregate the crowd. This was a feature request that customers had been asking for. For both sensors, we upgraded the browser, improved the bandwidth (throughput) tests and a number of other enhancements. Read on for more information about new features and enhancements.

The Splunk App for Infrastructure: Getting Started with Metrics & Logs Together for Easy Infrastructure Monitoring

If I asked you to describe Splunk, you’d likely reply with something about it being really good (the best!) at gathering and searching logs. You’re right! But while that’s true, you may not know Splunk is also tops at gathering and analyzing metrics. Putting the two together is very powerful; logs (events, more generically) and metrics go together like cookies and milk!

Logging Best Practices Part 1 - Priority Number 1

Isn’t all logging pretty much the same? Logs appear by default, like magic, without any further intervention by teams other than simply starting a system… right? While logging may seem like simple magic, there’s a lot to consider. Logs don’t just automatically appear for all levels of your architecture, and any logs that do automatically appear probably don’t have all of the details that you need to successfully understand what a system is doing.

What Does My Website Look Like From China? Test and Monitor Performance from China

In this current age of the Internet, it’s a common practice to build a website to run your online business. With the networks all around the world, theoretically, you can do business boundlessly. However, like each country has its boundary, the world of Internet is not a world without any control. In fact, every country has its own laws and rules toward this virtual world. And the case is especially different, when China’s Internet environment is involved.

What's Behind the New Nexthink Experience?

We are proud to announce the next generation of our platform, Nexthink Experience™, a cloud-native solution that equips IT with the ability to proactively manage Digital Employee Experience (DEX) for continuous optimization. With a groundbreaking set of new capabilities, IT no longer has to struggle to answer the question “how do I solve this issue?” For the first time, they can prioritize issues, pinpoint causes, and resolve computing problems across their entire infrastructure.

Forging Ahead, Nexthink's Fight for Smarter IT & Better Digital Work Experiences

Today we launched the next generation of our digital employee experience (DEX) management platform, Nexthink Experience™. We strongly believe that this technology will shape the future of end-user computing and I cannot help but think back nostalgically to how this entire journey started.

Managing the Digital Employee Experience: The Next Frontier for the Modern IT Organization

IT’s role in the modern workplace has never been more critical and complex than right now. IT is pressured to roll out new technologies and drive innovation all while providing instant support for end users in an ever-changing workplace. Employees expect to work with the best tools in tech, from wherever they are, and however they choose.

OpsRamp Summer 2020 Release Improves Digital Customer Experiences

To little surprise, online spending in the U.S. has grown 40% since the onset of quarantines in March. A similar trend has played out in other countries: in the UK, online retail spending reached a record high of 30% of total sales in April, according to the Office of National Statistics. If there was ever a solid reason to invest in technologies and people to improve customer experiences (both online and offline) it’s Covid-19.