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The latest News and Information on IT Service Management, Service Desk and related technologies.

Jira Service Management vs. Spiceworks

Selecting the right ITSM platform can significantly impact your organization's service delivery, efficiency, and customer satisfaction. Two popular options are Jira Service Management and Spiceworks, each with its unique features and limitations. This article will guide you through a side-by-side comparison of these tools, focusing on their strengths, challenges, and what makes them suitable for different business needs.

Proactive Patch Management with Infrastructure Automation

Modern enterprises face many challenges, hampering efficiency and innovation amidst tight budgets and safeguarding your brand against escalating cyber threats. Unpatched systems are also prime targets for cybercriminals who aim to access an organization’s sensitive information, intellectual property, and confidential business data. Traditionally, addressing these challenges required many point solutions, creating disjointed management.

Sentiment Survey Bot in 60 Seconds

Ivanti's Sentiment Survey Bot allows IT teams to automatically reach out to users following any major IT change, gathering invaluable sentiment data to help remediate any resulting issues and letting you track your users' experience over time. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Future proof Your Warehouse Management System with Ivanti Velocity

Automation doesn’t have to be complicated. Ivanti Velocity makes it easy to integrate with Zebra/Fetch to drive efficiencies through a low-risk approach to robotics in warehouse operations. Simple workflow integration Velocity connects to your WMS and other enterprise systems. Adding Fetch robots to these workflows, without changes to the host applications simplifies and accelerates your warehouse transformation.

Sentiment Survey Bot in 60 Seconds

Ivanti's Sentiment Survey Bot allows IT teams to automatically reach out to users following any major IT change, gathering invaluable sentiment data to help remediate any resulting issues and letting you track your users' experience over time. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Transform Your IT Management with Ivanti Solutions

Transform Your IT Management with Ivanti Solutions Ivanti provides an IT service management solution that boosts asset management, agility, and productivity through automation and AI. It enhances service quality, lowers costs, and improves employee experience. By integrating IT and security management, it streamlines operations and increases efficiency. Advanced tools offer strong protection, while proactive measures reduce risks. The Ivanti neurons platform enhances user access and collaboration, supporting informed decision-making and driving significant business outcomes.

Agent vs. Agentless ITAM: What Are Their Differences - And Why You Need Both?

Agent vs agentless IT Asset Management (ITAM) is one of many debates that every IT professional needs to understand before choosing an IT Asset Management solution. Why? Because managing your IT assets is critical for better decision-making, operational efficiency, and cost optimization. So, where does this debate begin? What exactly is agent-based ITAM and agentless-based ITAM? And more importantly, what should we expect from each one?

Reduce Your Carbon Footprint: The Role of IT Asset Management

Sustainability has shifted from being a trendy, “nice-to-have" option for companies to a mandatory core business strategy for remaining relevant and competitive. Over 40% of the information and communication technology (ICT) sector's carbon emissions are tied directly to IT assets, according to the World Bank. So, these organizations are actively seeking ways to curb their environmental impact and to reduce energy costs without sacrificing operational efficiency.

IT Support For Manufacturing: Outsource it or Have my Own?

The manufacturing industry is constantly evolving, and staying competitive demands seamless integration of technology into every facet of production. Yes, this includes automation and artificial intelligence, but let’s not forget good old-fashioned IT support. So, what does IT support for manufacturing really look like? Is it a nice-to-have or an absolute necessity? And most importantly, should you build your own IT support team or rely on outsourcing?

Achieve Unite - Definition of co-selling #technology

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere. Exceptional employee experiences Any device. Any location. Ensure proactive, efficient service so employees can work how they want.