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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Enhancing Employee Experience with IT Service Management | Complete Guide - Infroan

Discover how IT Service Management (ITSM) can revolutionize employee experience in our latest YouTube video. Join us as we explore the importance of ITSM in the digital-first era, the impact of hybrid working, and the key benefits it brings to organizations. Learn six practical ways ITSM tools can enhance the digital employee experience, from omnichannel support to process automation. Don't miss out on valuable insights and tips—hit the like button, subscribe, and join us on this journey to transform your organization's employee experience with ITSM!

Digital Employee Experience Strategies for 2024

In today’s rapidly evolving business landscape, digital transformation is no longer just an option, but a necessity. With the COVID-19 pandemic, remote work has become a new norm and the traditional ways of work have been completely disrupted. In this new era, organizations are facing new challenges in managing their workforce and ensuring employee productivity and engagement. The solution? Digital Employee Experience (DEX).

What are Asset Tags and How are They Important for a Business

‍ Asset Tags are an essential tool for businesses and organizations that need to manage their assets efficiently. These small tags, which are typically attached to equipment, provide an easy way to track and manage the location, status, and maintenance of assets. Asset Tags can be used in a wide range of industries, including manufacturing, healthcare, retail, and education, among others.

The Benefits of Using Barcodes for Asset Tracking in Manufacturing

Asset tracking is an essential process for manufacturers to manage their physical assets efficiently. It involves tracking and managing assets such as machinery, equipment, tools, and materials throughout their lifecycle, from acquisition to disposal. Effective asset tracking helps manufacturers keep track of their assets, manage their inventory levels, reduce costs, and improve their operational efficiency. One technology that has been widely adopted for asset tracking in manufacturing is barcodes.

Collaboration Experience: Latest Update Is More Comprehensive and Easier to Use

We are excited to announce the availability of an all new, detailed and comprehensive Collaboration Experience Library pack with the 2023.4 release. This library pack gives Collaboration Experience users much greater insights for faster and more efficient troubleshooting of employee experience issues with Teams and Zoom calls. Full function workflows are included: All are designed to together simplify and speed the Collaboration Application issue workflow.

Software Development & IT Teams in Harmony - Delivery Phase | Jira Service Management | Atlassian

Learn how Jira Service Management empowers modern teams using Jira Software and Bitbucket throughout the software development life cycle, specifically the delivery phase. We'll share tips to help your teams deliver value faster, eliminate information silos, and accelerate the flow of work across the Atlassian platform.

Software Development & IT Teams in Harmony - Discovery Phase | Jira Service Management | Atlassian

Learn how Jira Service Management empowers modern teams using Jira Software and Bitbucket throughout the software development life cycle, specifically the discovery phase. We'll share tips to help your teams deliver value faster, eliminate information silos, and accelerate the flow of work across the Atlassian platform.

Software Development & IT Teams in Harmony - Operations Phase | Jira Service Management | Atlassian

Learn how Jira Service Management empowers modern teams using Jira Software and Bitbucket throughout the software development life cycle, specifically the operations phase. We'll share tips to help your teams deliver value faster, eliminate information silos, and accelerate the flow of work across the Atlassian platform.

Application Experience: Faster Value and More Comprehensive than Ever

We are excited to announce the availability of significant enhancements to Application Experience and its use-cases and capabilities. For Application Experience, the 2023.4 release delivers an all-new Library Pack, coupled with several in-product enhancements to offer customers faster time to fully configured operation and increased value.

ITOM as the Gateway to AIOps and DEX

With the growing complexity of IT environments, it has become increasingly challenging to manage IT operations manually. The advent of advanced technologies such as Artificial Intelligence (AI) and Machine Learning (ML) has led to the development of AIOps and Digital Experience Management (DEX), which leverage ITOM capabilities to deliver even more significant benefits. Before getting into how they are interlinked, let’s look at them individually first.